Hewlett-packard Company

Hewlett-packard Development Company, L.p.

Douglas William Steele

Todd Mitchell Goin

Craig W Bryant

Thomas Joseph Moos

Randall Bruce Campbell

Henri Jacques Suermondt

James Richard Stinger

Nina Mishra

Thomas Elliott Fawcett

Katherine Hogan

Alberto Squassabia

An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.

Method and apparatus for designating and implementing support level agreements

The present invention is a system or method for assisting in the maintenance and servicing of computers. The system, for example, comprises a cluster database containing information relating to one or more computer clusters, the information relating to each cluster comprising one or more cluster descriptions and one or more representations of configuration information values that characterize typical computer members of the cluster, and also a tracker database containing configuration information values gathered from and relating to one or more computers. The system further comprises a computer and cluster comparison routine having access to the cluster and tracker databases that compares one or more of the representations of configuration information values relating to one or more of the clusters to one or more of the corresponding configuration information values gathered from at least one given computer and that then indicates how closely the given computer's configuration conforms with the configuration of typical computer members of the one or more clusters.

Method and system for comparing individual computers to cluster representations of their peers

A method and system for identifying clusters of similarly-configured computers. The method, for example, comprises gathering system and business configuration information values from a set of computers. Next, at least a portion of the system and business configuration information values gathered from the set of computers is analyzed along with the numbers of computers that are configured in various ways. Then, using the result of the analysis as a guide, logical expressions of configuration information values are selected for use as definitions of one or more clusters of similarly-configured computers, the selection process generally maximizing the number of computers included within each cluster and also generally maximizing the number of configuration information value specifications included within the definition of each cluster. Then, for one or more clusters so defined and selected, one or more statistics or limit values are generated from one or more configuration information values or both gathered from the subset of computers included in the one or more clusters.

Method and system for clustering computers into peer groups and comparing individual computers to their peers

An apparatus and method provide for the execution of object-oriented languages, and more particularly increase the performance of Java application execution. The performance increase of Java application execution is achieved by first moving the Java application code into a Java server. The Java server utilizes the application code and functions as a library of classes and methods. The Java server is accessed by an object file (proxy), that is setup to access the correct Java server process. Next, when an application is to be executed, the object file calls the Java server process that forks itself and then has the child server run the already loaded classes and methods. Thus, the Java classes and methods are loaded only once when the Java virtual machine is started. With large classes and methods, it is faster to connect up to the already running Java server and have the already running Java server fork a child server to execute the correct classes and methods than it is to start and load the Java virtual machine, and execute the original classes and methods.

Apparatus and method for increasing the performance of Java programs running on a server

An apparatus and method for providing flexible communications of data modification of Web resources between client browsers, where the Web resources are on a server. In particular, the apparatus and method are accomplished by having an application program ascertain if potentially shared database data was updated. If potentially shared database data was updated, then the application program establishes a connection to a security server and transmits a database change notice to the security server. The security server receives the database change notice and checks its sign-on list of all the client browsers currently active and sends a database change notice to all client user interface browsers currently connected to the security server. All client user browsers, upon receiving a database change notice, display the database change notice or change data within the client user browser, thereby voiding the utilization of stale database data in the client user browser.

Apparatus and method for communication between multiple browsers

A tracking system that uses a revision control system and configuration status gathering to historically track and store configuration changes in computers and interconnect devices to aid in managing and troubleshooting networks of computer systems. Configuration data is gathered from devices on the network selected for monitoring on a periodic basis. The data collected each collection cycle is stored in a data storehouse on a computer within the network, called the remote support node. The data storehouse is comprised of a revision control system and data base. The data is accessed by computers on the network having web browsers. The user selects a first and second collection time, and any changes in configuration of any monitored devices in the network occurring between these two collection times is displayed in the browser window. By changing the collection times, configuration changes from different collection cycles may be viewed.

Method for tracking configuration changes in networks of computer systems through historical monitoring of configuration status of devices on the network.

An apparatus and method provide flexible and heightened security for accessing web resources with a client browser, where the web resources are on a server. In particular, the apparatus and method are accomplished by having the client browser generate a token that is provided to a security server to provide third party validation of a client request for service. The client browser then makes a call for service, and includes the token as a argument of the call. A CGI-BIN program that receives the call for service also receives the service identifier and arguments, among which is the client user interface generated token. The CGI-BIN program establishes a connection to the security server, and then sends the token received as an argument to the security server for third-party verification. If the token is verified by the security server, then the CGI-BIN program executes the requested service program.

Apparatus and method for securing documents posted from a web resource

A Web browser based application that allows communications between programming language driven frames and HTML or CGI/HTML driven frames within the same browser window. A Web browser computer on a network accesses the Web browser based application, which is loaded onto a Web server computer, called a remote support node. A port manager, called the hatdaemon, within the Web browser based application, is used to coordinate communications between the programming language frame and the CGI/HTML frame. Accessing functionality in the CGI/HTML frame can generate a message that the hatdaemon will send to the programming language driven frame. The hatdaemon, which maintains a list of all Web browser computers currently logged onto the application, can send the same message to all logged on computers. Thus, changes made by one user to the data in the application can be immediately communicated to all active browsers logged onto the application.

Method for communicating between programming language controlled frames and CGI/HTML controlled frames within the same browser window

An apparatus and method provide the execution of interpreted languages, and more particularly increase the performance of interpreted languages execution in application software. The performance increase of interpreted languages execution is achieved by first moving the interpreted code into one process. This process still utilizes the interpreted code and acts like library of interpreted code routines. Next, when the process is to be executed, the interpreted code process forks itself and then has the child process run the already compiled interpreted code. The advantage of doing this is that the interpreted code in the process is compiled only once, when the process is started. With large interpreted code scripts, it is faster to connect up to the interpreted code process and have it fork a child process to execute the correct code than it is to compile and run the correct code.

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Fort Collins, CO, United States of America

Douglas William Steele