Lucent Technologies Inc.

West Corporation

Douglas W Stevens

Brian W Cooper

David Weksel

Eileen Kaye Boroski

Michael Barinek

Daniel H Hoskins, Jr

Gary Douglas Pulford

A method, a system, and computer readable medium comprising instructions for intelligent network-based voice and data recording are provided. A recording of a call from a caller to an agent is initiated. The recording of the call is stored in a voice server. Analysis on voice and data of the recording is performed. A supervisor of the agent is notified of a result of the analysis.

Intelligent network-based voice and data recording

A system and method that provides economical and accurate data for a selected area (jurisdiction) from a centralized location by generating a base-line map from commercially available information and distributing portions of this map to local jurisdictions. Inaccuracies and other information only available locally are stored in a local database. Periodically these databases are uploaded to a central location and reconciled with the base line map. Advantageously, such reconciliation may include a rules based reconciliation wherein the geo-coordinates from the commercial vendors are used and applied to the local data. A new base line map is then generated and distributed back to the local user. In this manner, the local user has an accurate yet economical map.

System and method for providing accurate local maps for a central service

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Naperville, IL, United States of America

Douglas W Stevens