Nortel Networks Corporation

Pika Technologies Inc.

Douglas Thomas Petty

Michael William Petras

Alan Stuart Frank

Vivek Kapil

Dhansukh Nathubhai Mistry

Jeroen Stroobach

Joseph Patrice André D'Iorio

Michel Daniel Belanger

Raul San Martin

Vladimir Kukic

James J Boland

Mildo De Groot

David P Dunlap

Joseph Patrice D'iorio

The present invention provides a method and system for processing media data on a host processor. The method and system involve receiving media data, generating clocking signals, transferring media data to host processor buffers, generating media transfer done interrupts for each media data stream and generating an override interrupt to indicate to the host processor to process the media data. The override interrupt has high priority and effectively indicates to the host processor to forgo all other scheduled tasks and to start processing the media data.

System and method for synchronous processing of media data on an asynchronous processor

An Internet Call Waiting (ICW) service provides single-line subscribers () connected to the Internet with incoming call information, call screening and voice messaging capabilities. An incoming call is terminated at an ICW server (). The caller is prompted to leave a voice message and the voice message is relayed in real-time over the Internet connection () to permit the subscriber to monitor the message. The subscriber can choose to answer the call at any time before the caller disconnects. Subscriber profile options specify how calls are treated. Calls may be forwarded to a second directory number, directed to a Voice-over-IP (VoIP) connection, or the Internet connection may be dropped and the call completed to the subscriber's directory number. The subscriber benefits from being able to screen voice messages in real-time, which assists the subscriber in determining how the call should be terminated.

Internet call waiting with voicemail system that provides monitoring during recording

A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server and an apparatus for monitoring the customer activity and alerting the telemarketing agent includes a telemarketing analysis server, computer telephony hardware and a server for controlling the computer telephony hardware. The apparatus further includes software on the public server for collecting data relating to the activity of potential customers browsing the public server.

Method and system for activity responsive telemarketing

A method and apparatus for providing voice communications between two parties using computer controlled telephony hardware which is separate from the PSTN is described. The voice communications may be voice over Internet or PSTN voice connections, or any combination of the two. The apparatus includes a WEB server, a computer telephony server, a Voice over IP gateway and an operations, administration and maintenance server. The apparatus is suitably installed and operated by a service provider such as an Internet Service Provider. The advantage is unexcelled control over call setup, transfer and conference functions. A further advantage is the rapid, unfettered development of new services without compatibility issues with the PSTN.

Method and apparatus for originating voice calls from a data network

A method and apparatus for call completion using information extracted from an active application on a computing machine is described. Call initiation may be accomplished using a &ldquo;warm-line&rdquo; feature in which a default number is dialled after a predetermined time of an off-hook condition of a voice terminal, if no digits are dialled after the voice terminal is taken off-hook. The number dialled is a number used to connect the telephone set to computer-Controlled Telephony Integration hardware (CTI). On receipt of the call, the CTI hardware extracts Automatic Number Identification (ANI) information to determine the number of the calling party and verifies that the calling party is the subscriber to the service. If the calling party is the subscriber to the service, a query is sent to an IP address associated with the subscriber to retrieve information from an active application for completing a second leg of the call. The information may be a telephone number, or information which would permit the retrieval of a telephone number such as a name and address or an e-mail address. A directory service may be used to convert the information into a telephone number. Once a telephone number is obtained, the CTI hardware is used to complete the second leg of the call and the two calls are joined together. The advantage is a fast, convenient method of completing calls without dialling digits or manually converting one form of information into a diallable number.

Method and system for voice call completion using information retrieved from an open application on a computing machine

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Nepean, Canada

Douglas Thomas Petty