Bank of America Corporation

Douglas Scott Wilson

Gary L Best, Jr

Eric Dryer

Carl Parziale

Jeffrey R Goertz

Jennifer Ann Raley

Michael Matthew Wisser

Edwin Andrew Wegleitner

Colleen Marie Powers

Shawn Cart Gunsolley

Verlon Safold Watson, Iii

A device configured to send a service request identifier, an automated teller machine (ATM) identifier, and service information to a user device that is associated with a service provider. The device is further configured to receive service equipment information that includes a service equipment identifier for service equipment for servicing the ATM. The device is further configured to receive the service request identifier, a scanned ATM identifier, and a scanned service equipment identifier from the user device. The device is further configured to send an authorization to the service provider to perform a service on the ATM in response to determining that the scanned ATM identifier matches the ATM identifier that is associated with the service request identifier and determining that the scanned service equipment identifier matches the service equipment identifier that is associated with the ATM identifier.

Automated teller machine service tracking

A system for performing secure maintenance on automated machines may include a maintenance management apparatus and an automated machine. The maintenance management apparatus is configured for scheduling the maintenance appointment for the automated machine, in response to scheduling the maintenance appointment and creating and communicating a maintenance security code to the automated machine. The automated machine is configured for receiving a request from a maintenance provider to initiate the maintenance appointment, validating the maintenance provider using the maintenance security code and providing access to a secure item storage unit, determining that the maintenance provider has completed the maintenance appointment, and communicating information associated with the maintenance appointment to the maintenance management apparatus and/or a computing device of the maintenance provider.

Performing secure maintenance processing on an automated machine

Automated machine with self-reconciliation of resources

A system is configured for detecting errors in an ATM. The system includes a processor that receives a withdrawal request from a user to receive cash from a cash dispenser of the ATM. Currency denominations and a number of bills for each currency denomination needed to fulfill the withdrawal request is determined. The system sends signal commands to cassettes of the ATM to dispense bills to fulfill the withdrawal request. A camera is positioned in a pathway of the bills being dispensed from the cassettes to the cash dispenser. The camera captures images of bills being dispensed from the cassettes and sends them to the processor. The processor generates an alert if a number of bills dispensed from at least one cassette does not match a corresponding number of bills expected to be dispensed from the at least one cassette.

Image processing system and method for detecting errors in an ATM terminal

A system configured to display questions to a user regarding a transaction at an automated teller machine (ATM). The system is further configured to receive a signal from the user in response to a first question, indicating that the cash dispensed by the ATM does not match the cash the user requested. The system is also configured to receive a signal from the user in response to a second question, indicating that the received amount of cash did not match the requested amount of cash, the received denominations did not match the requested denominations, or both. The system is further configured to generate an error report that includes the information indicated by the signals, a report identifier, and a user identifier. The system generates a receipt for the user that includes the report identifier, and the system sends the report to a server for analysis.

Detection of dispensing errors in automated teller machines

Tracking and processing of resources associated with an automated machine for reconciliation

A system is configured for detecting errors in an ATM. The system includes a processor that receives a withdrawal request from a user to receive cash from a cash dispenser of the ATM. Currency denominations and a number of bills for each currency denomination needed to fulfill the withdrawal request is determined. The expected cash to be dispensed from the ATM is a sum of multiplications of each currency denomination with its number of bills. The system sends signal commands to cassettes of the ATM to dispense bills to fulfill the withdrawal request. A camera is positioned in a pathway of the bills being dispensed from the cassettes to the cash dispenser. The camera captures images of bills being dispensed from the cassettes and sends them to the processor. The processor generates an alert if the actual dispensed cash from the cassettes does not match the expected cash.

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Nashua, NH, United States of America

Douglas Scott Wilson