Nuance Communications, Inc.

Douglas Peters

Peter R Stubley

Nicolae Duta

Alex Gorodetski

Oded Monzon

Rèal Tremblay

Andy Mauro

An automated method is described for developing an automated speech input semantic classification system such as a call routing system. A set of semantic classifications is defined for classification of input speech utterances, where each semantic classification represents a specific semantic classification of the speech input. The semantic classification system is trained from training data having little or no in-domain manually transcribed training data, and then operated to assign input speech utterances to the defined semantic classifications. Adaptation training data based on input speech utterances is collected with manually assigned semantic labels. When the adaptation training data satisfies a pre-determined adaptation criteria, the semantic classification system is automatically retrained based on the adaptation training data.

Speech recognition semantic classification training

Adjusting confidence score thresholds is described for a speech recognition engine. The speech recognition engine is implemented in multiple computer processes functioning in a computer processor, and is characterized by an associated receiver operating characteristic (ROC) curve. A results confirmation process interprets user confirmation of speech recognition results within a given confidence score threshold to create a confirmed portion of the ROC curve for the speech recognition engine. A curve extension process extends the confirmed portion of the ROC curve by extrapolation of unconfirmed speech recognition results beyond the confidence score threshold to generate an extended ROC curve. A threshold adjustment process adjusts the confidence score threshold based on the extended ROC curve to meet target operating constraints for operating the speech recognition engine to perform automatic speech recognition of user speech inputs.

Adaptive confidence thresholds for speech recognition

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Pointe-Claire, Canada

Douglas Peters