Lexmark International, Inc.

Douglas Keith Peterson, Jr

Christopher Alan Adkins

Timothy Lowell Strunk

Jeffrey Ray Ehlert

George Chausanski

A method of generating an authentication code for a consumable in an imaging device, includes the steps of: an identification number assigned to the consumable; processing an indemnification number assigned to the consumable using a first algorithm to generate a preliminary number different from the identification number; and compressing the preliminary number using a compression algorithm that utilizes the identification number to generate the authentication code.

Method of authenticating a consumable in an imaging device

A method for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes receiving a request from the customer for assistance relating to the imaging cartridge; executing diagnostic software associated with a type of the imaging apparatus based on the request to generate a diagnostic code pertaining to the imaging cartridge; receiving the diagnostic code from the customer; performing an analysis of the diagnostic code; and determining an action to be taken based on the analysis of the diagnostic code.

Method and system for providing technical support relating to an imaging cartridge

A method for detecting whether a cartridge installed in an imaging apparatus is potentially counterfeit includes determining whether a usage threshold has been reached by the cartridge; determining whether the cartridge was previously installed in the imaging apparatus; and determining that the cartridge is potentially counterfeit if the usage threshold has been reached and the cartridge was not previously installed in the imaging apparatus.

Growing community of inventors

Irvine, KY, United States of America

Douglas Keith Peterson, Jr