Open Text S.a.

Captaris, Inc.

Netnumber, Inc.

Other

Open Text Corporation

Unifi Communications Corporation

Netnumber.com, Inc.

Fax International, Inc.

Douglas J Ranalli

Shelley J Ranalli

Valerie Louise Johns

Lori Baumgartner

Diana Li

Robert Huebner

David P Peek

Thomas P Sosnowski

Robert Hubener

Martha Tassinari

Naoko Ishibashi

Robert H Walter

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Rules may be stored in a database. The database may include rules based on past delivery information or new delivery instructions. When an input condition is determined, the database may be traversed to determine an action based on the set of rules. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

Delivery expert system, method and computer program product

Embodiments disclosed herein can facilitate delivery of a document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon input conditions which may include a time-variable set of input conditions such as identifying non-business days and/or hours at the destination. The document can be a fax, an email, or a voice mail. The actions may include resubmitting the document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, identifying the destination as a technical problem, or a combination thereof.

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

Delivery expert system and method

A wireless phone user registered for push-to-talk (PTT) services desires a push-to-talk session with a party on a network computer accessible via a public data network (like the Internet) that is not registered with any PTT service. The registered user enters a unique identifier, as a destination address for such computer, and a PTT server uses the unique identifier to query a Directory Service available on the public data network to obtain a PTT address for the destination computer. The PTT server then forwards or proxies the PTT request to the destination computer. As a result, the number of push-to-talk destinations available to the wireless phone user is expanded to include any number of push-to-talk enabled computers available on the Internet that are known to the Directory Service.

Method and apparatus for accessing a network computer to establish a push-to-talk session

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, canceling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

A directory service, containing unique identifiers (e.g., telephone numbers) and related Internet address(es), accessible through the Internet. An Internet-enabled communication system, such as IP-PBX or voice mail system, accepts a telephone number as a destination address. It then contacts the directory service and requests the Internet address related to that telephone number. The communication system uses the Internet address to set up a delivery path via the Internet to the destination. Thus, all time-dependent charges normally associated with message delivery by the telephone network can be avoided.

Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet

Method and apparatus for obtaining alternate delivery instructions to enable reliable delivery of a fax document. A set of delivery instructions (DI) are maintained for each of a plurality of destinations. When a fax has been successfully sent to a destination, it is determined whether the DI are complete for the destination. If not, a DI fax is prepared requesting an alternate fax number or confirmation that no alternate fax number exists. Then, the DI fax is sent to the destination, and upon receipt of a response to the DI fax from the destination, the DI for the destination are updated.

Method and apparatus for obtaining alternate delivery instructions for a

A method and apparatus for assisting delivery of fax documents over a value-added network, such as a store-and-forward network. If an initial delivery attempt is unsuccessful, the network automatically sends an e-mail to the sender of the fax document indicating the status of the fax delivery and reasons for the document's non-delivery. The sender of the fax is prompted to choose from selectable options included in the e-mail which provide instructions to resolve the delivery problem. Upon receipt of an e-mail response, the network automatically decodes the selected options and uses the chosen options to resend the fax document and automatically resolve the delivery problem.

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Cambridge, MA, United States of America

Douglas J Ranalli