Avaya Inc.

Doug Zumbiel

Jeffrey Wong

Michael James Krack

Jai Pugalia

Wayne Wong

A communication device is described along with various methods and systems for controlling the same. Methods are provided that monitor audio from a local and remote audio stream when determining whether to provide a mute notification on a muted call. In general, when a mute function of a communication device is active and a user attempts to speak, the system can analyze the user's local audio stream and the call's remote audio stream to determine whether characteristics exist to provide a mute notification to the user. The system provides mechanisms for controlling false positive determinations of speaking through mute by utilizing a combination of recorded characteristics and initiated timers that can be adjusted based on determinations made.

Growing community of inventors

Aptos, CA, United States of America

Doug Zumbiel