Sap Ag

Dorothea Hoefler

Herbert Stegmueller

Jan Jansen

Thomas Schneider

Karolin Laicher

Tilmann Haeberle

Chongyao Wang

Xiaolong Chen

Xue Bai

Uta Prigge

Sebastian Pulkowski

Lilia Kotchanovskaia

Laicher Karolin

Alexander Gerber

A data collection and/or monitoring service residing at a client system collects and sends client system information to a backend system. The client system information is used to update a maintained repository of client system information that is associated with software installed at the client system. The maintained repository is used to determine one or more software update recommendations which are sent to the client system. In response to a trigger event, one or more software updates associated with the update recommendations are automatically downloaded and deployed at the client system. The download and deployment of software updates can be scheduled at the client system.

Software maintenance management

The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.

Integrated software support for a distributed business application with seamless backend communications

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Sinsheim, Germany

Dorothea Hoefler