Avaya Inc.

Avaya Technology LLC

Avaya Technologies Corp

Doree Duncan Seligmann

Ajita John

Reinhard P Klemm

Michael J Sammon

Taryn Moody

Shreeharsh Kelkar

Lynne Shapiro Brotman

Xueshan Shan

David Skiba

David Gray Boyer

Joylee E Kohler

Parameshwaran Krishnan

Navjot Singh

Yves Darly Jean

Thomas L Hemm

Susan K Harkreader

Sally Cartwright

Valentine C Matula

John H Yoakum

Wu Chou

Stephen Michael Milton

Feng Liu

Thomas Anthony Petsche

Moni Manor

Jeffrey James Olson

Cynthia Hiatt

Erik J Johnson

Ross Yakulis

Ankur Mani

Yuheng Hu

Christian Long

Ajita John Singh

Barbara Moo

Linda Schumacher

Anjum Khan

Reinhard Peter Klemm

Disclosed are systems, methods, and non-transitory computer-readable storage media for analyzing an event via social media. A system configured to practice the method segments a document associated with an event based on a plurality of inferred topics to yield a plurality of segments. Next, the system assigns each message in a corpus of messages associated with the event to one of the inferred topics to yield assigned topics. The messages can include at least one of a status update, a tweet, a blog post, a tag, a chat message, a comment, and a check-in. Moreover, the messages can originate from different social networks. Based on the assigned topics, the system then associates each message in the corpus of messages with at least one of the document, a segment from the plurality of segments, and a segment of the event.

System and method for aligning messages to an event based on semantic similarity

Disclosed are systems, methods, and non-transitory computer-readable storage media for exchanging and processing tag information between users with different types of communications devices. In operation, tag information is received processed to provide an alternative tag communication to selected participants in the media event. That is, at least a portion of the tags of a media event are used to create an alternate tag communication that can be delivered to participants, together with or separate from the conventional or default tag communication associated with the media event. The alternate tag communications can be used to allow participation of users associated with communications devices incompatible with the media format of default tag communication. Further, the alternate tag information can also be used as a secondary means of communications during a media event.

System and method for communicating tags for a media event using multiple media types

A system and method are provided for summarizing multiple aspects of tags associated with media events. In the system and method, tag metadata for tags generated at one or more user interfaces associated with at least one media event is obtained. Thereafter, tags are organized into a hierarchy of tags based on the metadata and a metadata sorting criteria. Additionally, tag significance data for tags is computed based on the metadata and the hierarchy. A visual representation of the tags can then be generated, where indicia for the tags is spatially arranged to visually depict the hierarchy of the tags are selected to visually depict at least a relative significance among sibling tags in the hierarchy.

System and method for visualization of tag metadata associated with a media event

An event selection system for computing user migration pattern across social network pages is provided. The event selection system includes a monitor module to monitor predetermined activities of social media users on preconfigured resources. The event selection system further includes a profile module to build a social media user profile based on the monitored activities of the social media users. The event selection system further includes a computing module to compute user migration patterns based on the social media user profiles. The event selection system further includes a display module to display the user migration patterns on a system user terminal. The event selection system further includes a reporting module configured to produce a report based on the monitored social media user activities.

System and method for detecting and analyzing user migration in public social networks

According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.

Three-dimensional generalized space

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing multimodal interaction aids in multimedia events. The system presents a multimedia event to a participant which has limited access to the multimedia event, wherein the limited access prevents the participant from experiencing every mode of the multimedia event. The system also generates a cue associated with the multimedia event, wherein the cue is structured according to the limited access of the participant. The system then transmits the cue to a device associated with the participant.

System and method for multimodal interaction aids

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing resources. A system for managing resources is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying a resource associated with at least one user behavior in a second domain different from the first domain during a first time interval for at least one user from the group of users. The system is further configured for modifying an accessibility of the resource, during a second time interval after the first time interval, with respect to the second domain for at least other users in the group of users based on the at least one user behavior.

System and method for optimizing access to a resource based on social synchrony and homophily

Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.

Security surveillance via three-dimensional audio space presentation

Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.

Immersive 3D sound space for searching audio

According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.

Social media processing with three-dimensional audio

System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference.

System and method for context-aware participant management

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing user interfaces. A system for managing user interfaces is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying at least one user behavior with respect to a second domain during a first time interval for at least one user in the group of users. The system is further configured for providing a customized interface for at least other users in the group of users with respect to the second domain during a second time interval after the first time interval. In the system, the content in the customized interface is based on the at least one user behavior.

System and method for predicting user patterns for adaptive systems and user interfaces based on social synchrony and homophily

A method and apparatus for selecting one of a plurality of delivery mechanisms for sending a message are disclosed. The illustrative embodiment enables the advantageous selection of the delivery mechanism for sending a message from a first telecommunications terminal to a second telecommunications terminal based on at least one of: (i) the location of the first terminal, (ii) the location of the second terminal, (iii) the time and date (i.e., the calendrical time) at the first terminal, (iv) the calendrical time at the second terminal, and (v) one or more properties of the message (e.g., the sending user, the receiving user, a message priority, the contents of the message, etc.). A delivery mechanism for sending a message comprises at least one of: a physical medium, a physical layer protocol, a medium access control, and a network for transport.

Intelligent selection of message delivery mechanism

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for simplifying and clarifying user interfaces, both their design and usage. The disclosed system creates and applies rules user options. Upon application of the rules, the system automatically organizes the user options in accordance with the rules, such that the programmer no longer needs to organize every aspect of an options menu and a user can quickly and efficiently choose from the options. Statistics regarding usage and probability are stored to make the options presented more efficient.

Growing community of inventors

New York, NY, United States of America

Doree Duncan Seligmann