Bank of America Corporation

Donna Maria Welch

Siva Kumar Paini

Sudhakar Balu

Srinivasa Jitendra Dhanwada

A system includes a memory and a processor. The memory stores a set of videos each of which is associated with an application of a set of applications and depicts a process performed using the application. For each video, the processor generates metadata associated with the depicted process, and stores the metadata within a collection of metadata in the memory. The processor receives a request for information from a user. In response, the processor identifies an application of the set of applications for use in generating a response to the request. The processor generates, based on the collection of metadata, instructions for interfacing with the first application to generate the response. The processor executes the instructions to interface with the first application to generate the response, and transmits the response to the user.

System and method for integration of automatic response generating systems with non-API applications

A system includes a memory, a display, and a processor. The processor determines that the display is displaying an element associated with an application. The element includes at least one of a graphical user interface and a web browser. In response to determining that the display is displaying the element, the processor records a video of the display, which depicts a process performed using the element, to obtain a first set of information from the application. The processor extracts, from the video, metadata associated with the process depicted in the video. The processor generates, based at least in part on the extracted metadata, a set of instructions for interfacing with the application. When executed by the processor, the set of instructions are configured to cause the processor to interface with the application to obtain the first set of information. The processor further stores the set of instructions in the memory.

System and method for intelligently generating code for use in integrating automated response generating systems with non-API applications

A system includes a memory and a processor. The memory stores a queue that includes a sequence of slots, each of which is configured to store a request. The processor receives, from a user device, a request for information. In response, the processor stores the request in an end slot of the queue. The processor collects values for parameters associated with the system. The processor determines, based on the request and the collected values for the parameters, an estimate of a time to generate a response to the request. Generating the response includes identifying an application for use in generating the response, generating, based on a set of videos of processes previously performed using the application, instructions for interfacing with the application to generate the response, and executing the instructions to interface with the application. The processor further transmits, to the user device, the estimate of the time.

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Bluffton, SC, United States of America

Donna Maria Welch