Symantec Corporation

Ca, Inc.

Dong Chung

Kevin Alejandro Roundy

Christopher Gates

Daniel Kats

Petrus Johannes Viljoen

Chengi Jimmy Kuo

Matteo Dell'Amico

Mahmood Sharif

Prasanth Ganesan

Dermot Wall

The present disclosure relates to using correlations between support interaction data and telemetry data to discover emerging incidents for remediation. One example method generally includes receiving a corpus of support interaction data and a corpus of telemetry data. Topics indicative of underlying problems experienced by users of an application are extracted from the corpus of support interaction data. A topic having a rate of appearance in the support interaction data above a threshold value is identified. A set of telemetry data relevant to the topic is extracted from the corpus of telemetry data, and a subset of the relevant set of telemetry data having a frequency in the relevant set of telemetry data above a second threshold value is identified. The topic and the subset of telemetry data are correlated to an incident to be remediated, and one or more actions are taken to remedy the incident.

Discovery of computer system incidents to be remediated based on correlation between support interaction data and computer system telemetry data

The disclosed computer-implemented method for automatically making selections in user interfaces may include (1) detecting, on a computing device, a user interface that comprises a prompt for a user of the computing device to select between a first option and a second option, (2) identifying a profile for making, on behalf of the user, a predetermined selection of one of the first option and the second option, (3) determining that the predetermined selection indicates that the first option should be selected on behalf of the user, and (4) selecting, from the prompt, the first option on behalf of the user. Various other methods, systems, and computer-readable media are also disclosed.

Systems and methods for automatically making selections in user interfaces

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Playa Vista, CA, United States of America

Dong Chung