Lucent Technologies Inc.

At+t Corp.

Donald Robert Ziemann

Brian Glen Barnier

Robert Allen Sherry

Lawrence W Ciesla

James T Antonucci

Eugene Gerber

Douglas Craig Kroupa

Mary Rita Otto

Wayne A Senneke

Ted Moulos

Christopher F Robbins

Mark Thomas Miller

Mark Richard Blair

Frank J Olderr

John H Gustavson

A system for providing expanded emergency communication in a telecommunication network including an array of switches, junctions, channels, customer-operated communication devices and service providing stations. The network is connected to facilitate communication among stations using a plurality of milieux. Communication is effected among a service providing station, an emergency complex, an emergency answering position, and an expanded service subscriber. The system comprises: (a) a request acquisition subsystem for receiving emergency requests from a requesting caller; (b) an information store for storing information relating to selected callers; (c) a notification facility for notifying selected subscribers; and (d) a dispatch facility for receiving selected of the information relating to an extant emergency. The system effects transfer of information from the information store to the dispatch facility based upon emergency request information relating to the extant emergency. The system notifies subscribers based upon the emergency request relating to the extant emergency. The method comprises the steps of: (a) providing a request acquisition subsystem for receiving emergency requests from a caller; (b) providing an information store for storing information relating to selected callers; (c) providing a notification facility for notifying selected subscribers; (d) providing a dispatch facility for receiving information relating to affected callers; the affected callers being associated with an extant emergency; and (e) effecting transfer of information from the information store to the dispatch facility based upon emergency request information relating to the extant emergency.

System for providing expanded emergency service communication in a telecommunication network

A system for handling special number calls in a telecommunication network. The network includes an array of switches, junctions, communication channels, customer-operated communication devices and telecommunication service providing stations connected to facilitate communication among a plurality of stations using a plurality of communication milieux. The system comprises: (a) at least one special number call processing center connected with the network; (b) at least one special number answering station connected with the special number call processing center; and (c) at least one special number action station connected with the special number answering station. The special number action station is configured for selective connection with a plurality of action agencies. Selected of the telecommunication service providing stations are connected with at least one of the at least one special number processing center. The method of the present invention comprises the steps of: (a) routing the special number call via the network to at least one special number call processing center connected with the network; (b) evaluating geographic information indicating locus of the caller received with the call to ascertain at least one special number call answering station geographically proximate with, or otherwise appropriate for, the caller locus; (c) routing the call to at least one special number answering station; (d) evaluating service required by the caller; (e) selecting at least one special number action agency appropriate for providing the service required; and (f) alerting the selected special number action agency regarding the service required.

Telecommunication system and method for handling special number calls having geographic sensitivity

Emergency service calls, such as 911 calls, are routed to specially trained operators at public service answering points (PSAPs). A PSAP switch, a special focus private branch exchange (PBX), is provided for interconnecting incoming PSAP calls to a PSAP position staffed by a PSAP operator. The PSAP position comprises a telephone facility for talking to the caller, and a PC for accessing and displaying data about the caller, i.e., the caller's address, and any special characteristics such as a caller's disability, etc. An ISDN, (Integrated Services Digital Network), line connects a tandem access switch used for routing PSAP calls with the PSAP switch. The ISDN facility is used for conveying information about the caller for display at the PC of the answering PSAP position. Advantageously, this arrangement provides an integrated system for communicating both the voice of the caller, and the data describing the caller to a PSAP operator.

Arrangement for public safety answering points

This invention relates to real time accumulation of telephone usage data and real time reporting of such data to a telecommunications system administrator. Telephones being monitored are identified in translation information of the connected switching system. When a reportable event occurs for one of these telephones, a data message is sent to a management information system (MIS) for the group that includes that telephone, and the records of that MIS are updated and displayed. Advantageously, real time information is displayed for selected individual and/or group telephone stations.

Telephone usage monitoring arrangement

Growing community of inventors

Montgomery, IL, United States of America

Donald Robert Ziemann