Amazon Technologies, Inc.

Donald Loyd Kaufman

Eric Michael Wagner

Jon R Jay

Thomas J Weiland

Jeffrey C Pratt

Adrian Inglis

Lorraine A Nicholson

Yung-Chun Lin

Jeremy A Dashe

Brock Aaron Judkins

Pirasenna Thiyagarajan

Tauseef Kidwai

Eric Young

Johnathan J Shakes

Joseph D Sullivan

This disclosure is directed to methods, apparatuses, and systems for providing content streams with highly targeted, interactive content in a personalized manner. A content producer can generate a user-generic content stream associated with one or more user-specific content flags, which can describe how the user-specific content can be presented along with the content stream. A content-provider can purchase or otherwise acquire the rights to insert their user-specific content into another content provider's user-generic content. Both the user-specific and user-generic content can be provided to the user by means of a voice-controlled device associated with a cloud-based profile of the user. A user can interact with the personalized content to receive supplemental information.

Interactive personalized audio

A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. Sensitive information that is displayed on a user's computing device is obfuscated from the computing device of the remote customer support agent, and a notification of that obfuscation is displayed on the user's computing device. Information can be determined to be sensitive based on a sensitive indicator tag or a heuristic.

Electronic communication with secure screen sharing of sensitive information

Growing community of inventors

Kirkland, WA, United States of America

Donald Loyd Kaufman