State Farm Mutual Automobile Insurance Company

Donald Joseph Yuhas

George T Dulee

Jeffrey Mousty

Aaron Brucker

Chris Stroh

Timothy J Spader

Jason Beckman

Mercy Behrens

Manuela Holt

Amber L Wyatt

Joshua Robert Brown

Benjamin Shienvold

Ana Milicevic

Hannah Matlock

Joe Peebles

Ginny Maxson

Whitney Street

Kathleen Haeker

Melissa Campbell

Damon Webb

Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

Dynamic communication sessions within data systems

A structural analysis computing device may generate a proposed insurance claim and/or generate a proposed insurance quote for an object pictured in a three-dimensional (3D) image. The structural analysis computing device may be coupled to a drone configured to capture exterior images of the object. The structural analysis computing device may include a memory, a user interface, an object sensor configured to capture the 3D image, and a processor in communication with the memory and the object sensor. The processor may access the 3D image including the object, and analyze the 3D images to identify features of the object—such as by inputting the 3D image into a trained machine learning or pattern recognition program. The processor may generate a proposed claim form for a damaged object and/or a proposed quote for an uninsured object, and display the form to a user for their review and/or approval.

Structural characteristic extraction using drone-generated 3D image data

Example methods, apparatus, and articles of manufacture to process insurance claims using artificial intelligence are disclosed herein. An example computer-implemented method, executed by a processor, to process an insurance claim using artificial intelligence includes interacting, with the processor, electronically with at least one of an insured person, a representative of the insured person, or a representative of an insured entity to obtain information related to an insurance claim, processing, with the processor, the information with a machine learning engine to identify an action to be taken for the insurance, and performing, with the processor, the action using a backend processing module that is also used by a person to process an insurance claim.

Methods and apparatus to process insurance claims using artificial intelligence

A structural analysis computing device may generate a proposed insurance claim and/or generate a proposed insurance quote for an object pictured in a three-dimensional (3D) image. The structural analysis computing device may be coupled to a drone configured to capture exterior images of the object. The structural analysis computing device may include a memory, a user interface, an object sensor configured to capture the 3D image, and a processor in communication with the memory and the object sensor. The processor may access the 3D image including the object, and analyze the 3D images to identify features of the object&#x2014;such as by inputting the 3D image into a trained machine learning or pattern recognition program. The processor may generate a proposed claim form for a damaged object and/or a proposed quote for an uninsured object, and display the form to a user for their review and/or approval.

Example methods, apparatus and articles of manufacture to process insurance claims using cloud computing are disclosed herein. An example system to process an insurance claim using cloud computing includes an assistance resource of a cloud computing platform configured to interact electronically with at least one of an insured person, a representative of the insured person, or a representative of an insured entity to obtain information related to an insurance claim, an artificial intelligence resource of the cloud computing platform configured to process the information to identify an action to be taken for the insurance claim, and a backend system configured to perform the action, the backend processing module also useable by a person to manually process the insurance claim.

Methods and apparatus to process insurance claims using cloud computing

A structural analysis computing device for determining structural characteristics of an object pictured in a three-dimensional (3D) image may be provided. The structural analysis computing device may include a memory, a user interface, an object sensor configured to capture the 3D image of the object, and at least one processor in communication with the memory and the object sensor. The processor may be configured to access the 3D image including the object, automatically determine a first plurality of measurements of the object from the 3D image, and display the 3D image on the user interface. The processor may be further configured to generate a data file including the 3D image and the first plurality of measurements, and store the data file within the memory. The processor may also be configured to transmit the data file to an insurance server computing device for generation of an associated insurance claim form.

Structural characteristic extraction from 3D images

A structural analysis computing device may generate a proposed insurance claim for an object pictured in a three-dimensional (3D) image. The structural analysis computing device may include a memory, a user interface, an object sensor configured to capture the 3D image, and a processor in communication with the memory and the object sensor. The processor may access the 3D image including the object, and analyze the 3D images to identify features of the object. The processor may also determine a nature and an extent of damage to a damaged feature of the object, and a cost of repair based upon the nature and extent of the damage&#x2014;such as by inputting the 3D image into a trained machine learning or pattern recognition program. The processor may generate a proposed claim form including the cost of repair, and display the claim form to a user for their review and/or approval.

Structural characteristic extraction and claims processing using 3D images

An insurance server for generating a quote associated with an object pictured in a three-dimensional (3D) image may be provided. The insurance server may include a processor in communication with a memory. The insurance server may be configured to receive the 3D image including the object from a structural analysis computing device, and analyze the received 3D image. The insurance server may also be configured to determine a value of the object based upon the analysis, and generate a quote associated with the object based upon the determined value of the object. The insurance server may be further configured to transmit the quote for display at the structural analysis computing device for the customer's review and/or approval.

Growing community of inventors

Bloomington, IL, United States of America

Donald Joseph Yuhas