Computer Associates Think, Inc.

Donald E LeClair

Greg S Goodman

Maurice H Donegan, Iii

In accordance with a particular embodiment of the present disclosure, configuration items are received. The configuration items include configuration data for at least one service. Key indicators are received. The key indicators include metrics for the performance of the service. At least one association is identified between the configuration items and the key indicators. A unified service model is generated based on the association. The unified service model includes at least a graphical representation of the service and service requirements.

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Franklin, MA, United States of America

Donald E LeClair