International Business Machines Corporation

Dominic Thibodeau

John Jason Auvenshine

Per Lutkemeyer

Donald Charles Laing

Stanley C Wood

Laura A Richardson

Nicolas Andre Druet

Martin Proulx

Michael L Camarco, Iii

Disclosed is a computer-implemented method of finding, troubleshooting and auto-remediating problems in storage environments. The method includes guiding a user, by a data processing system of an active storage environment, to select an applicable playbook of troubleshooting logic from among playbooks of different troubleshooting logic to address problem(s) with infrastructure device(s) of the active storage environment, asking the user, by the data processing system, questions from the applicable playbook to identify a possible resolution path for the problem(s), resulting in an identified resolution path, receiving, by the data processing system, answers to the questions from the user, obtaining, by the data processing system, cross-domain information regarding infrastructure device(s) potentially relevant to the problem(s), resulting in obtained cross-domain information, cognitively determining, by the data processing system, possible resolution(s) based on the answers and the obtained cross-domain information, and auto-remediating, by the data processing system, the problem(s).

Finding, troubleshooting and auto-remediating problems in active storage environments

An indication of a problem within the computing environment can be received by a data processing system external to a computing environment. Based on the indication of the problem within the computing environment, the data processing system can select a data log filter. The data log filter can be configured to access, from each of a plurality of data logs, a respective data set comprising log entries that are candidate indicators of the problem. Each of the plurality of data logs can be generated by a respective electronic device that is a member of the computing environment. The data processing system can access the respective data sets from the plurality of data logs using the data log filter, and output each respective data set.

Guided troubleshooting with autofilters

Growing community of inventors

Laval, Canada

Dominic Thibodeau