Converged Data Solutions, Inc.

Rpx Corporation

Dolores Seraphina Atemasov

Scott K Pickett

Timothy J Kusumi

Adeline Pang

Mark L Kamenetsky

Uthayakumar Kumarasamy

The present invention discloses improved systems and methods for multisite management of computer server systems and in particular converged communication systems based on a decentralized architecture. Certain and various aspects relating to atomic error handling, transaction-based authentication/security, intelligent bandwidth management, decoupled data/configuration messaging, improved scalability, auto-detection functions, business metrics, etc., also are disclosed. A console is disclosed that communicates with each of a plurality of converged communications systems, e.g., preferably through the use of sockets. The actual traffic load is decentralized among the computer server systems, as each one uses direct connections (e.g., via an enhanced file transfer protocol) to access update/configuration data as needed. In addition, an improved communication protocol is disclosed that is optimized for the multisite management architecture of the present invention. An improved set of graphical user interface (GUI) features are described that improve the efficiency of the management of multiple systems.

Systems and methods for improved multisite management and reporting of converged communication systems and computer systems

A method for providing a report database is disclosed. A server system coordinates management activities for a plurality of localized devices. An abstraction layer references the localized devices as 'locations' rather than physical equipment, which are distinct from an IP address. The server system communicates with an individual device of the plurality of localized devices via the abstraction layer to request software distribution information without requiring user initiation at the individual device. Communications between the server system and the individual device are performed using a protectable communications protocol that includes an atomic error handling capability to enable one or more transaction instructions to be reversed upon an error in one of the plurality of transaction instructions.

Methods for providing a report database for a plurality of localized devices using an abstraction layer and atomic error handling

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San Francisco, CA, United States of America

Dolores Seraphina Atemasov