Business Objects Software Limited

Dolan Sum

Alfred Fung

Tao Lin

Miles Henley

Randy Uy

Ren Horikiri

Edward Lam

Jeff Lavoie

The disclosure generally describes computer-implemented methods, software, and systems for presenting error information. Logs are received from different locations, the logs associated with a plurality of builds at the different locations and associated with one or more systems. The logs are stored in a centralized location. Build information is generated for a given build, including identifying errors associated with the given build. Information for a current log associated with the given build is analyzed, including accessing information for previous logs associated with previous related builds related to the given build. Based on the analyzing, error diagnostic information that is to be presented is determined, including an analysis of errors that occurred in the given build and previous related builds. Instructions are provided, the instructions operable to present the error diagnostic information to a user, including providing log information, for presentation in a user interface.

Installation health dashboard

The disclosure generally describes computer-implemented methods, software, and systems for presenting error information. An indication is received of a selected error for a product installation. Installations are identified having a matching stream, build number and error. Other builds in a same stream having the same error are identified. Information is provided for displaying a graph having a horizontal line graph including first nodes representing builds in the same stream having the same error. Other occurrences of the error in builds of other streams are identified. Information for updating the graph is provided with parallel lines for each of the other streams, each parallel line including second nodes representing builds. An oldest one of the first nodes and second nodes is identified. Information is provided for presenting a list of potential changes occurring before the date associated with the oldest node and that are candidates for causing the error.

Tracing and discovering the origins and genealogy of install errors

Growing community of inventors

Burnaby, Canada

Dolan Sum