Ringcentral, Inc.

Advanced Messaging Technologies, Inc.

Dmitriy Solovey

Vlad Vendrow

Aleksei Petrov

John Chong

Vladimir George Shmunis

Patrice Khawam

Vadim Zhuk

Christopher Van Rensburg

Systems and methods are provided for establishing a video conference session. The systems and methods may include receiving, from a first conference client device, a request to establish a conference session with a second conference client device; determining a first media router for forwarding, to the second conference client device, a media data stream with predetermined attributes of a plurality of first media data streams generated by the first conference client device; determining a second media router for forwarding, to the first conference client, a media data stream with predetermined media attributes of a plurality of second media data streams generated by the second conference client device; and transmitting, to the first conference client device, a first address associated with the first media router and a second address associated with the second media router.

Systems and methods for conferencing

A workload balancing technique enhances balancing of workloads processed by components of a telephone communication system configured to render telephony services over a computer network. The telephony services illustratively include private branch exchange (PBX) services suitable for customers with geographically dispersed telephone service demands. The workload balancing technique is invoked by the communication system to reduce contention among the components of the system, such as telephone access servers (TASes) coupled to a proxy router, when servicing telephony requests issued by the customers, thus enabling rendering of the telephony services in an efficient and cost-effective manner. As described herein, an available TAS is randomly selected to service a telephony request received by the proxy router from a network coupled to the communication system.

Workload balancing technique for a telephone communication system

The present disclosure relates to systems and methods for automatically determining the active users in an audio or video conference session including a plurality of users. In one implementation, the system may include a memory storing instructions and a processor configured to execute the instructions to receive packets from a device associated with each of a plurality of users, update a loudest level associated with each user if the received packet from the user reflects a communication louder than all of the previously received packets from the user, calculate a loudness ratio associated with each user based on the loudest level associated with each user and a corresponding time-decaying average, sort the plurality of users by a loudness score associated with each user, and mute audio or hide video received from a subset of the plurality of users in the conference session. The loudness score may be based on the loudness ratio associated with each user, and the muted or hidden subset may include one or more users for which the associated loudness score is lowest according to the sorting.

Systems and methods for determining one or more active speakers during an audio or video conference session

Systems and methods for processing service requests using logical environments. One of the methods includes receiving, by a router in a communication service provider system, a user service request from a first communication device; determining, by the router, an identifier of a first user of the communication service provider system associated with the first incoming service request; determining, by the router, a logical environment for the first user, wherein the logical environment for the first user identifies a plurality of components of the communication service provider system used to process service requests associated with the first user; identifying, by the router, a first application cluster of a first version of an application identified in the logical environment for the first user; and routing, by the router, the first incoming service request for processing by the first application cluster of the first version of the application.

System and method for processing service requests using logical environments

Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units.

User partitioning in a communication system

System, methods, and non-transitory computer-readable media storing computer-executable instructions for performing the methods are provided for facilitating electronic audio and/or video communications between multiple parties over a consolidated peer-to-peer media session. The peer-to-peer media session is consolidated in the sense that at least one of the two communications systems of the peer-to-peer media session performs media data relaying functions for at least one other communications system that is also a communications participant.

Consolidated peer-to-peer media sessions for audio and/or video communications

A computer-implemented method for dynamically changing a conference graphical user interface is provided. The method includes providing a graphical user interface representative of a conference in an online environment to a plurality of participants in the conference, wherein the graphical user interface includes representations of the plurality of participants, and the representations are based on scores associated with the plurality of participants. The method further includes acquiring data from one or more of the plurality of participants representative of a participation level of a participant of the plurality of participants and updating the score associated with the participant using the acquired data. Moreover, the method includes determining changes to the graphical user interface based on a comparison of the scores associated with the plurality of participants and providing the changes to the graphical user interface to the plurality of participants.

System and method for dynamic user interface gamification in conference calls

High availability mechanisms are described for cloud-based services such as voice-over-IP (VoIP) services.

Growing community of inventors

San Jose, CA, United States of America

Dmitriy Solovey