Dell Products Inc.

Divya Vijayvargiya

Sanjay Rao

Sundar Dasar

Yogesh Prabhakar Kulkarni

Chandrashekar Nelogal

Rajib Saha

William Carl Munger

Farhan Mohammed Syed

Joshua M Pennell

Diwahar Natarajan

Swathi Prasad Neti

Balaji B Rao

Chandrashekara Lingaiah Nagaratna

An information handling system may include a management controller; and a plurality of target information handling systems each including a target management controller that is communicatively coupled to the management controller. The information handling system may be configured to: receive, at a particular target management controller and from a client information handling system, a request for management associated with the particular target management controller; perform, at the management controller, validation of a token associated with the request; and based on the validation, cause the particular target management controller to service the request.

Delegated authorization via chassis management controller

A support information provisioning system a support device, an external device; and a customer device. The customer device includes an external connector and a remote access controller device that is coupled to the external connector. In situations where the customer device is experiencing at least one customer device issue that prevents the customer device from provisioning support information related to the operation of the customer device, the remote access controller device operates to detect that the external device has been connected to the external connector and, in response, automatically cause new support information about that customer device to be generated. When the external device is subsequently connected to the support device, it may then provide that new support information to the support device for analysis.

Support information provisioning system

A memory log retrieval and provisioning system includes a server device that is coupled to a support system via a network. The server device includes a memory device having at least one memory log. A memory log retrieval and provisioning subsystem is coupled to the memory device, and determines that a memory log retrieval event has occurred in the server device. In response to determining that the memory log retrieval event has occurred, the memory log retrieval and provisioning subsystem automatically retrieves the at least one memory log from the memory device without receiving user instructions subsequent to detecting the memory log retrieval event. The memory log retrieval and provisioning subsystem then automatically transmits the at least one memory log through the network to the support system without receiving user instructions subsequent to automatically retrieving the at least one memory log.

Memory log retrieval and provisioning system

In accordance with embodiments of the present disclosure, a key management utility may be configured to, during boot of an information handling system, prioritize retrieval of key encryption keys of bootable storage resources of a plurality of storage resources over retrieval of key encryption keys of non-bootable storage resources of the plurality of storage resources and prioritize decryption of media encryption keys of bootable storage resources of the plurality of storage resources using their corresponding key encryption keys over decryption of media encryption keys of non-bootable storage resources of the plurality of storage resources using their corresponding key encryption keys.

Systems and methods for minimizing boot time when using a unique key encryption key per storage resource in secure enterprise key management provisioning

A remote access controller support system includes a first server device that includes a first remote access controller that is coupled to a support system and a client device through an out-of-band network connection. The first remote access controller detects a server device event at the first server device. The first remote access controller correlates the event with a stored server device event and determines a recommended action associated with the stored server device event. The first remote access controller causes, via the out-of-band network connection, the recommended action to be displayed on a display device of the client device.

Remote access controller support system

A remote access controller support system includes a second server device that includes a second remote access controller that is coupled to a support system through an out-of-band network and coupled to a first remote access controller through a remote access controller network. The second server device registers and enrolls, using the second remote access controller and via communications through the out of-band-network, the second remote access controller with the support system by providing a second service tag. The second server device retrieves, using the second remote access controller and via communications with the first remote access controller through the remote access controller network, a first service tag from the first remote access controller and provides, using the second remote access controller and through the out of-band-network, the first service tag to the support system to enroll the first remote access controller with the support system.

Remote access controller support registration system

A software update system includes a chassis housing a plurality of component, an Operating System (OS) engine that is configured to provide an OS, and a Baseboard Management Controller (BMC). The BMC is coupled to each of the plurality of components, as well as to the OS engine via an OS-to-BMC interface. The BMC retrieves a software update catalog that includes a plurality of software updates, and identifies OS software updates that are included in the plurality of software updates in the software update catalog, and component software updates that are included in the plurality of software updates in the software update catalog. The BMC provides the OS software updates to the OS engine via the OS-to-BMC interface, and the OS engine provides the OS software updates for the OS. The BMC then provides the component software updates for the plurality of components.

Software update system

Log storage and retrieval systems include a chassis housing a first motherboard with a first Serial Peripheral Interface (SPI) and a first remote access controller device located on the first motherboard and coupled to the first SPI. An off-motherboard SPI storage device is connected to the first SPI, and when the first remote access controller device determines that log entries have been generated, it automatically copies the log entries to the off-motherboard SPI storage device via the first SPI. A second motherboard includes a second SPI that couples to the off-motherboard SPI storage device when the second motherboard replaces the first motherboard in the chassis. A second remote access controller device located on the second motherboard and coupled to the second SPI will then retrieve the log entries that were automatically copied to the off-motherboard SPI storage device, and send the log entries through a network to a support device.

Server event log storage and retrieval system

An automated firewall-compliant customer support resolution provisioning system includes a customer support system coupled to a customer device. The customer support system receives a first secure request from the customer device that identifies an event in the customer device and, in response, sends a first secure response through a firewall subsystem to the customer device within a first timeout period enforced by the firewall subsystem. The customer support system then determines event resolution information for the event. Subsequent to the first timeout period and based on the first secure response, the customer device sends a second secure request to the customer support system requesting the event resolution and the customer support system sends the event resolution information through the firewall subsystem to the customer device within a second timeout period enforced by the firewall subsystem. The customer device then utilizes the event resolution information to address the event.

Automated firewall-compliant customer support resolution provisioning system

Serial Peripheral Interface (SPI) and a first remote access controller device located on the first motherboard and coupled to the first SPI. An off-motherboard SPI storage device is connected to the first SPI, and when the first remote access controller device determines that log entries have been generated, it automatically copies the log entries to the off-motherboard SPI storage device via the first SPI. A second motherboard includes a second SPI that couples to the off-motherboard SPI storage device when the second motherboard replaces the first motherboard in the chassis. A second remote access controller device located on the second motherboard and coupled to the second SPI will then retrieve the log entries that were automatically copied to the off-motherboard SPI storage device, and send the log entries through a network to a support device.

Systems and methods for managing dependencies for Human Interface Infrastructure (HII) devices are described. In some embodiments, an Information Handling System (IHS) may include a host processor and a Baseboard Management Controller (BMC) coupled to the host processor, the BMC having program instructions stored thereon that, upon execution by the BMC, cause the BMC to: receive, from another IHS remotely located with respect to the IHS, a request to change a value of a given attribute of a Human Interface Infrastructure (HII) device coupled to the IHS; and use a dependency matrix to determine how the change is affected by a current value of another attribute.

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Cedar Park, TX, United States of America

Divya Vijayvargiya