Sap Ag

Dirk Saager

Tian Xu

Andre Eichhorst

Eckhard Farrenkopf

Sabine Finke

Martina Rothley

Carsten Busch

Boris Oliver Kneisel

Dina Glatzel

Eckhard Fakrenkopf

Andreas Holle

Ingrid Van Skyhawk

Techniques for message forwarding based on a relationship between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message from a sender over a network, identifying a list of candidate recipients to handle the message based on roles of the candidate recipients within an organization in view of the sender, and forwarding the message to a recipient selected from the list of the candidate recipient to enable the selected recipient to handle the message. Other methods and apparatuses are also described.

Message forwarding based on sender and recipient relationship

Techniques for action prediction based on interactive history and context between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message to be received by a recipient from a sender over a network, determining one or more previous transactions associated with the sender and the recipient, the one or more previous transactions being recorded during course of operations performed within an entity associated with the recipient, and generating a list of one or more action candidates based on the determined one or more previous transactions, wherein the one or more action candidates are optional actions recommended to the recipient, in addition to one or more actions required to be taken in response to the message. Key word identification out of voice applications as well as guided actions has also been applied to generate action prediction candidates interactive history links Other methods and apparatuses are also described.

Action prediction based on interactive history and context between sender and recipient

Techniques for processing messages based on interactive history and context between a sender and a recipient are described herein. In one embodiment, a process includes, but is not limited to, in response to a message to be received by a recipient from a sender over a network, determining one or more previous transactions associated with the sender and the recipient, the one or more previous transactions being recorded during course of operations performed within an entity associated with the recipient, and generating a list of one or more candidates of interactive history links based on the determined one or more previous transactions, such that the recipient is able to select one or more of the candidates of interactive history links to be performed for responding the message of the sender. Other methods and apparatuses are also described.

Method and apparatus for processing messages based on interactive history and context between sender and recipient

A planning monitor and control system is provided for use with an enterprise computing system. The system generates a user interface planning visual display that includes a list view area containing a list of planning projects predefined to be included in a list of planning projects of interest to a user. At least one of the listed planning projects includes an electronically linked electronic planning document that is created and maintained in an application software program module of the enterprise computing system that is separate from the planning monitor and control system. Planning information is generated in the linked planning document as part of the listed planning project to which the planning document is associated. The planning visual display also includes a planning project details view area in which non-final content from the linked planning document is displayed for the associated planning project included in the list view.

Monitoring and integration of an organization's planning processes

Growing community of inventors

Karlsruhe, Germany

Dirk Saager