Walmart Apollo, LLC

Dinoop Dayanand

Manish P Gupta

Pratosh Deepak Rajkhowa

Deepak R Deshpande

Rohit Jain

Puneet Srivastava

Sairanjit Polepeddi

Dharani Prasad Pannam

Rajesh Kata

Nitin Bhalchandra Padalkar

Soubhagya Ranjan Chhotray

Kruti Pradeep Shah

Matthew Joseph Coelho

Yao-Wen Shiu

Hua Zhang

Sergey Gavrilov

This application relates to apparatus and methods for determining, assigning, and displaying order deliveries. In some examples, a computing device may obtain order data identifying at least one order for delivery during a timeslot. The computing device may transmit, to a driver's computing device, a request for deliveries for a first price during the timeslot. The computing device may receive, from the driver's computing device, a response accepting the request. The computing device may then assign the driver to the order, and determine a delivery status based on the assignment of the first driver to the first order. The delivery status may identify, for example, that the order has been assigned to the driver, an estimated delivery time, the number of items being delivered, the weight of the items, and a route taken by the driver. The computing device may also display the delivery status.

Method and apparatus for delivery order dispatch and assignment

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform generating an incident report for an incident request received from a user device of a user; sending an application program interface (API) request to a management platform for customer care to identify the user; assigning the incident report to an associate user interface of an associate device of an associate; retrieving a customer record associated with the user from a database of the management platform for customer care; populating the associate user interface with the customer record; automatically recording in real-time a new record of a present interaction between the associate and the user for the incident report; and transmitting the new record for storage in the database of the management platform for customer care. Other embodiments are disclosed.

Systems and methods for an incident management framework for user care

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Santa Clara, CA, United States of America

Dinoop Dayanand