Microsoft Technology Licensing, LLC

Diego Villasenor

Mei-Hsuan Lu

Pritesh Rajesh Kanani

Siddharth Deepak Mehta

Yong Liu

William Edward Miao

Arihant Nahata

Rajasekaran Subramanian

Rama Krishna Prasad Kasapura Satya Prakash

Sivakumar Gobichettypalayam Ananthakrishnan

Technologies for assigning a user-generated issue report to an appropriate team for investigation are disclosed. A log file associated with an issue report is parsed to create an object model. The object model is a hierarchy of objects containing data emitted over time by a computer application associated with the issue report. Rules analyze the content of the object model, and when a rule is satisfied, the issue report is assigned to a team associated with the rule for investigation. Rules may access objects in the object model on a per-component level, thereby allowing issues to be assigned to teams at the level of individual components. Rules may also perform a root cause analysis of the issue based on the object model.

Object model based issue triage

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Woodinville, WA, United States of America

Diego Villasenor