Microsoft Technology Licensing, LLC

Diego Perez Del Carpio

Saliha Azzam

Nicholas Caldwell

Ye-Yi Wang

Michael Gamon

Yizheng Cai

Automatically summarizing electronic communication conversation threads is provided. Electronic mails, text messages, tasks, questions and answers, meeting requests, calendar items, and the like are processed via a combination of natural language processing and heuristics. For a given conversation thread, for example, an electronic mail thread associated with a given task, a text summary of the thread is generated to highlight the most important text in the thread. The text summary is presented to a user in a visual user interface to allow the user to quickly understand the significance or relevance of the thread.

Summarization of conversation threads

Automatic detection of question and answer pairs contained in electronic communications channels is provided. Communications channels for a given enterprise, for example, emails, text message strings, and discussion forum strings are analyzed according to one or more features or patterns that are indicative of questions for detecting whether one or more questions are posed in a given communication. Next, answers that are relevant to identified questions are similarly identified by analyzing one or more communications for features and patterns that are indicative of answers to a question, and more particularly, to an identified question. Once an identified question is linked to an identified answer, the linked question and answer pair is stored in a publicly available repository for future reference by users having access to the repository.

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Redmond, WA, United States of America

Diego Perez Del Carpio