Lucent Technologies Inc.

Diana Brown Nolte

Suzanne Kennedy Rajchel

An enhanced data networking service is disclosed that assists a patron in locating a resource provider who might be capable of providing the resource (e.g., information, goods, realty, intangibles, or services, etc.) sought by the patron and also initiates a telecommunication session between the patron and the resource provider so that they may communicate and provide the patron with the resource sought. The telecommunication session can be a voice telecommunications session, video telecommunications session, or a text telecommunications session. The telecommunications session can be conducted via the public switched telephone network or a data network such as the Internet. An illustrative embodiment of the present invention comprises: receiving, via a data network, at least one keyword from a patron; querying a database with the at least one keyword to select a resource provider; and initiating a telecommunication session between the patron and the resource provider.

Method of initiating a telecommunication session between a resource provider and a patron

A plurality of user personas relating to various criteria for performing tasks for a user is created. A policy manager for various criteria, which apply to the user regardless of any one persona among the plurality of personas, including sub-personas thereof is established. At least one user persona from among the plurality of user personas is selected. A computer network searching task based on the policy manager and the at least one user persona selected from among the plurality of user personas is performed. Results of the computer network searching task for the user in at least a two dimensional graphical representation are presented.

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Port Salerno, FL, United States of America

Diana Brown Nolte