Bank of America Corporation

Dharmender Kumar Satija

Craig Douglas Widmann

Scott Anderson Sims

Andrew DongHo Kim

Eren Kursun

Michael Joseph Carroll

Elliot Piatetsky

Sai Kishan Alapati

Kolt Bell

Jeffrey Brian Bashore

Stephen M Schneeweis

Ronnie Joe Morris, Jr

Jennifer Quillen

Michael E Toth

Brian H Corr

Holly J Martinez

Aron Megyeri

Tracy R Regehr

Pavan Kumar Reddy Kotlo

Hitesh Shah

Randy J Nelson

James F Stevens

Joel Filliben

Shawn Parris Bench

Michael Shih

Christopher J Cooley

Lizabeth Rosenberg

Akhilendra Reddy Kotha

The present invention is generally related to systems and methods for providing an improved authentication and verification system through the use of compiled user data and user location or traffic data from multiple channels of input. Multiple devices may be utilized by the system in order to receive and process data to authenticate user identities and verify the validity of account activity.

Systems and methods for geolocation security using biometric analysis

Embodiments of the invention are directed to a system, method, or computer program product for cross-channel network security with tiered adaptive mitigation operations. In this regard, the invention is structured for dynamic detection of security events associated with network devices and resources, and triggering real-time mitigation operations across a plurality of resource channels. The invention provides a novel method for employing activity data to construct and implement mitigation actions for de-escalating authorization tiers that are adapted to the specific attributes of the activity data, in order to prevent security exposure associated with the activity. Another aspect of the invention is directed to determining whether to continue the tiered adaptive mitigation actions and/or trigger a security proceed signal.

Cross-channel network security system with tiered adaptive mitigation operations

Embodiments of the present invention provide an innovative system, method, and computer program product for automated device activity analysis in both a forward and reverse fashion. A collaborative system for receiving data and continuously analyzing the data to determine emerging patterns associated with particular user devices is provided. The system is also designed to generate a historical query of user device touch points or interaction points with entity systems across multiple data vectors, and generate system alerts as patterns or potential issues are identified. Common characteristics of data may be used to detect patterns that are broadened in scope and used in a generative neural network approach.

Systems and methods for automated device activity analysis

The invention relates to alternate user communication routing for a one-time credential. When a user is determined to be an unauthorized user, the unauthorized user may be provided with an alternative one-time credential (e.g., one-time password, or the like) in response to the user trying to take an action (e.g., to access the organization systems in order to access information). When the unauthorized user tries to utilize the alternative one-time credential, the organization may identify the user as unauthorized and determine how to respond to the unauthorized user. In addition to the alternative one-time credential, one or more additional alternate treatments may be presented to the unauthorized user in order to identify, track, and/or prevent access by the unauthorized user.

Alternate user communication routing for a one-time credential

A system and methods for alternate user communication routing are described. Unauthorized users are identified and alternate treatments are provided in order to deter unauthorized access and create opportunities for data collection. The use of a varied set of alternate treatments provides an enhanced view of unauthorized user behavior and an increased ability to track future unauthorized user actions by recording various user identity/communication characteristics specific to known unauthorized users. Alternate treatments may be provided randomly based on a set of alternate treatments previously provided to a specific user, or may be varied based on an identified group of unauthorized users presumed to be acting in concert.

Alternate user communication routing

Alternate user communication routing for a onetime credential

A system and method for dynamically optimizing channel interactions and account security are provided. A controller configured for analyzing user interactions is configured to determine an interaction pattern of a user during an interaction with the user over a communication channel; calculate a weighted confidence function for subsequent interactions with the user based on the determined interaction pattern, wherein the weighted confidence function defines authentication and response procedures for the subsequent interactions with the user; and merge the weighted confidence function into a custom user profile for the user across a plurality of communication channels, wherein the user profile maps account vulnerabilities based on the weighted confidence function.

Dynamic interaction optimization and cross channel profile determination through online machine learning

A system and method for providing an alternate treatment for an interaction with unauthorized users is provided. The system receives a request from a user to access information and further receives an authentication credential from the user, wherein the authentication credential is received from one or more user computer systems. The system determines that the user is an unauthorized user based on the authentication credential, and in response, provides an alternate treatment to the unauthorized user. Unauthorized user information is captured from the unauthorized user based on the alternate treatment; and used to generate a unique user identification profile for the unauthorized user. User profiles are further categorized for efficient application of additional alternate treatments.

Alternate user communication routing utilizing a unique user identification

The invention relates to providing alternate user communication based on user identification. A communication from a user may be received, and the communication may include an authentication credential from the user. When the user is determined to be an unauthorized user based on the authentication credential, the communication may be extended in order to capture more information from the unauthorized user, and to deter the unauthorized user from making other unauthorized access attempts. In addition to the extension of the communication with the unauthorized user, one or more additional alternate treatments may be presented to the unauthorized user in order to identify, track, and/or prevent access by the unauthorized user.

Alternate user communication handling based on user identification

The invention relates generally to an alternate display generation based on user identification of unauthorized users. When the user is identified as an unauthorized user, the organization may present an alternative interface to the unauthorized user. The organization monitors how the unauthorized user utilizes the alternative interface, such as action requests that the unauthorized user may take through the use of the alternative interface. In response to any action requests from the unauthorized user, the organization may take alternative actions in order to make it seem that the unauthorized user was successful in the action request. In this way, the organization may monitor the use of the alternative interface by the unauthorized user, and capture additional information from the unauthorized user in order to identify, track, and/or prevent access by unauthorized users in the future.

Alternate display generation based on user identification

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Rye Brook, NY, United States of America

Dharmender Kumar Satija