Walmart Apollo, LLC

Dharani Prasad Pannam

Chandrasekar Ramalingam

Sairanjit Polepeddi

Dinoop Dayanand

Vasu Palanisamy

Srikannan Gopalsamy

Kruti Pradeep Shah

Matthew Joseph Coelho

Hua Zhang

Yao-Wen Shiu

Rajesh Kata

Shanmuga Sundaram Sowndara Rajan

Nitin Bhalchandra Padalkar

Soubhagya Ranjan Chhotray

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform generating an incident report for an incident request received from a user device of a user; sending an application program interface (API) request to a management platform for customer care to identify the user; assigning the incident report to an associate user interface of an associate device of an associate; retrieving a customer record associated with the user from a database of the management platform for customer care; populating the associate user interface with the customer record; automatically recording in real-time a new record of a present interaction between the associate and the user for the incident report; and transmitting the new record for storage in the database of the management platform for customer care. Other embodiments are disclosed.

Systems and methods for an incident management framework for user care

Various examples of methods and systems for providing shopping suggestions to in-store customers are described. In one implementation, a method may analyze store information specific to a store and customer information associated with a customer. The method may also identify one or more items as recommendation for the customer based on the analyzing. The method may further indicate the one or more items on a map of the store.

Methods and systems for providing shopping suggestions to in-store customers

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Sunnyvale, CA, United States of America

Dharani Prasad Pannam