Avaya Inc.

Dhananjay Shende

Vivek Joshi

Abhishek Gupta

A request to establish a communication session between a first communication endpoint to a second communication endpoint is received. A determination is made that the request to establish the communication session requires an application to be inserted into the communication session between the first communication endpoint and the second communication endpoint. For example, the application may be a call recording application. A first processing resource in a first idle communication endpoint is selected based on an idleness factor of the first processing resource. The application is sent to the first idle communication endpoint. The application in the first idle communication endpoint is then inserted into the communication session between the first communication endpoint and the second communication endpoint.

System and method for identifying idle resources in communication endpoints

A feature server determines a hierarchical network topology for identifying presence information of communication endpoints. The hierarchical network topology comprises at least a first level and an endpoint level. The feature server queries a communication device at the first level to determine if the communication device at the first level is reachable via one or more routes. In response to determining that the communication device at the first level is not reachable via any of the one or more routes, the feature server forbears from querying one or more communication endpoints associated with the communication device at the first level for the presence information. In response to determining that the communication device at the first level is now reachable via the one or more routes, the feature server queries the one or more communication endpoints associated with the communication device at the first level for the presence information.

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Pune, India

Dhananjay Shende