Salesforce, Inc.

Slack Technologies, Inc.

Devin Foley

Jeremy Apthorp

Matthew Crocker

Techniques for facilitating messaging in a group-based communication system between a calling device and one or more client devices. A first user operating a calling device may send a request to a call server computing device to send a call-based communication via the group-based communication system. The call-based communication may include voice or textual data. The call server computing device may receive the call-based communication and may format the call-based communication to send to the group-based communication system. The call server may send the formatted call-based communication to the group-based communication system for presentation via the one or more client devices.

Managing telephone based channel communication in a group-based communication system

Various embodiments of the present invention are directed to an improved group-based communication apparatus that is configured to render suggested graphical objects within a group-based communication interface. The group-based communication apparatus is configured to determine a ranking for a group-defined graphical object set based a user identifier. In response to receiving graphical object interface requests or messaging communication provision requests, the group-based apparatus is configured to determine at least one suggested graphical object based on the ranking and cause rendering of the at least one graphical object to a graphical object selection interface.

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San Francisco, CA, United States of America

Devin Foley