Dell Products Inc.

Devaraj Marappa

Dhilip S Kumar

Sujit Kumar Sahoo

Ajay Maikhuri

Techniques are disclosed for domain-driven intent-based feedback data analysis. For example, a method comprises obtaining a feedback data set, and classifying the feedback data set into at least one domain of a plurality of domains. The feedback data set is mapped to a domain data set corresponding to the at least one domain, and a root cause is computed for the feedback data set to enable one or more actions to be taken in response to the feedback data set based on the root cause. By way of further example, computing the root cause for the feedback data set may further comprise utilizing at least one computed intent attribute, at least one computed sentiment attribute, and the domain data set to compute a decision on the root cause for the feedback data set.

Domain-driven feedback data analysis in information processing system

Techniques are disclosed for a multi-layer micro model analytics framework for analyzing or otherwise processing data. For example, a method comprises building two or more micro models respectively for two or more stages of a given process, wherein each micro model of the two or more micro models comprises a user interaction layer and a predictive learning layer that coordinate to train the micro model based on input to the user interaction layer and data accessible by the predictive learning layer for the corresponding stage of the two or more stages of the given process. The method then assembles the two or more micro models to perform analysis for the given process. In one non-limiting example, the given process is a new product introduction process and each micro model is built and trained to perform analytics for a specific lifecycle stage of the process.

Multi-layer micro model analytics framework in information processing system

Techniques are disclosed for hyper-segmented personalization using machine learning-based models in an information processing system. For example, a method obtains one or more product experience recommendation data sets respectively from one or more product entities, and one or more purchase experience recommendation data sets respectively from one or more commerce entities. The method applies a federated ensemble-based machine learning algorithm to at least one of the one or more purchase experience recommendation data sets and at least one of the one or more product experience recommendation data sets to generate a personalized model, and causes adaptation of a purchasing interface of at least one of the one or more commerce entities with respect to a given user based on the personalized model.

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Krishnagiri District, India

Devaraj Marappa