Avaya Inc.

Avaya Technology LLC

Derek Scott Sanders

Robert Samuel Cooper

Richard Ulmer

Jeff F McElroy

Walter Rolandi

Edward Peebles

Vladimir Sergeyevich Tokarev

Sergey A Razin

Jeffrey Forest McElroy

Ken Smith

Jason Hucks

Russ Innes

Laura Wilson

Jeeth Garageshwara

A method, apparatus and computer program product for providing automatic resource distribution is presented. A number of ports of a resource to hold (H) as needed for each Multi Media Platform (MPP) is determined. Further, the maximum number of ports of a resource that can be acquired (M)&#x2014;M&#x2212;H of which are borrowed from other MPPs&#x2014;for each MPP is also determined. The ports are then allocated for an MPP from at least one server in accordance with the number of ports to hold as needed and the number of ports that can be borrowed.

Method and apparatus performing automatic resource distribution

A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.

Personal virtual assistant

Systems and techniques for analyzing voice recognition results in order to improve efficiency and accuracy of voice recognition. When a voice activated module undertakes a voice recognition attempt, it invokes a voice recognition module that constructs a list of voice recognition results. The list is analyzed by a results postprocessor that employs information relating to past recognition results and user information to make changes to the list. The results postprocessor may delete results that have been previously rejected during a current recognition transaction and may further alter and reorder the results list based on historical results. The results postprocessor may further alter and reorder the results list based on information relating to the user engaging in the recognition attempt.

Recognition results postprocessor for use in voice recognition systems

A method of handling an interrupted call on a communication terminal, which includes updating a task model table including a plurality of informational fields related to a task performed during a call placed on the terminal, and restarting the task at a location corresponding to where the task stopped executing when the call was interrupted using the informational fields in the task model table.

Method and apparatus for handling disconnected call

Systems and techniques for improved user prompting. A system according to one aspect of the invention includes a central server hosting various modules providing services to users. The modules suitably employ voice recognition in order to interpret user inputs. Each module has access to user information that includes information indicating the user's experience with each function of each module. When a module needs to issue a prompt to the user, it retrieves and examines the user information to determine the user's experience with the module and function. Suitably, each module is operative to categorize a user as belonging to an experience category, such as novice, intermediate and expert based on the user's level of experience with the function. The module selects a prompt associated with the user's level of experience with the function and presents it to the user.

Methods and apparatus for context and experience sensitive prompting in voice applications

A method, apparatus and computer program product for providing auditory feedback in a personal virtual assistant (PVA) is presented. A user communication is received at the PVA. A determination is made whether an event sound is required in response to the receiving a user communication and upon determination that an event sound is required, an event sound is provided to the user and upon determination that an event sound is not required an event sound is not provided to the user. A response to the communication received from the user is determined and is transmitted to the user.

Use of auditory feedback and audio queues in the realization of a personal virtual assistant

A call handling system includes a call handling device arranged between a user's phone and a telephone network. The call handling device detects an incoming call to the user's phone and forwards a message to the user including information about the incoming call to a mobile device held by a user over a two-way interface. Furthermore, the call handling device allows the user to send instructions regarding how to handle the call from the mobile device over the two-way interface.

Call handling using non-speech cues via a personal assistant

A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input. A computer-based virtual assistant that also automatically adapts its behavior is disclosed, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the remote computer is programmed to automatically change the behavior of the virtual assistant responsive to input received by the virtual assistant. As detailed below, the virtual assistant adapts to the user in many different ways based on the input the virtual assistant receives. Such input could be user information, such as information about the user's experience, the time between user sessions, the amount of time a user pauses when recording a message, the user's emotional state, whether the user uses words associated with polite discourse, and the amount of time since a user provided input to the virtual assistant during a session.

Systems and techniques for improved efficiency and accuracy in voice dialing and directory lookup applications. A voice dialing module receives an input from a user and examines a directory to identify recognition results matching the voice input. A list of recognition results matching the voice input is constructed, the entries being ranked by confidence. A called party cache for each user includes entries for parties the user is likely to call. Once the result list has been constructed, the voice dialing module compares the list with the called party cache in order to determine if entries in the list appear in the cache. If an entry in the result list appears in the cache, the result list is reordered in order to take into account the increased likelihood that an entry appearing in the called party cache will be an entry the user wishes to call.

Methods and apparatus for data caching to improve name recognition in large namespaces

A computer based method for performing a command via a voice user interface on a subset of objects. The subset is selected from a set of objects, each having an object type. At least one taggable field is associated with the object type and has a corresponding value. The set of objects is stored in the computer memory. An utterance is received from the user and includes a command, an object type selection, a taggable field selection, and a value for the taggable field. Responsive to the utterance, at least one object is retrieved from the set of objects, the object of the type selected by the user and having a value in the taggable field selection that matches the taggable field value received from the user. The command is performed on the object. The object consists of text which is converted to voice output.

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Columbia, SC, United States of America

Derek Scott Sanders