Tyco Safety Products Canada Ltd.

Derek Carl Smith

Stephane Foisy

Dwayne Richard Salsman

Trevor E Green

Oscar Noyola

Reyzaldi Sacuevo

Jason Breed

Jitendra Patel

Pavel Raikhlin

Robert N Evans

Joshua Gregory Hutchison

Aspects of the present disclosure include methods, systems, and non-transitory computer readable media that perform the steps of determining, in response to receiving a first failed supervision signal, a notification signal, or failing to receive a first anticipated supervision signal, that at least the first communication channel is entering into a failure state or in the failure state, monitoring, in response to determining that the first communication channel is entering into a failure state or in the failure state, a second communication channel for a second supervision signal from the security device, and receiving the second supervision signal from the security device via the second communication channel.

Systems and methods for managing supervision signals

A method and system for processing information from a control panel in a building management system validates programming data of the control panel and then a monitoring station responding to the information from the control panel if its programming data was validated. A server system can be used for this validation. The proposed system can provide a lightweight system for validation to avoid problems arising from incorrectly configured panels sending false alarms to monitoring stations.

Method of confirming remote programming of device by monitoring station

A system and method for communication between a building management system control panel and a monitoring station are disclosed. Examples of building management systems include fire alarm systems and security systems. The monitoring station and the control panel establish an encrypted channel between each other. The monitoring station and the control panel then transmit status information over the encrypted channel. In examples, the status information includes alarm information sent from fire control panels, intrusion information sent from security panels, and operational information of the panels and/or monitoring station, in examples.

System and method for performing encryption between alarm panel and monitoring station

Techniques for decoding communications transmitted by a remote alarm panel over a communications network to a central monitoring station (CMS) are provided. A first signal from the remote alarm panel can be received by the CMS. The CMS can determine that the first signal cannot be decoded due to errors, missing data, or corrupted data in the first signal. The remote alarm panel can retransmit the signal. The CMS can analyze the first and second signals to determine if the first signal can be reconstructed based on information provided by the second signal. The first signal can subsequently be repaired and decoded, allowing the CMS to more quickly respond to the alarm condition provided in the first signal.

Signal reconstruction using recursive data and signal recovery using previous known signals

A network data aggregation system and method for connected building management systems are disclosed. The aggregation system assesses network connectivity for the building management system. For this purpose, the aggregation system includes building management control panels including modems for reporting to monitoring stations, and a customer management server (CMS). The control panels collect network connectivity information of the modems, and the CMS receives the network connectivity information. In one example, the CMS analyzes the network connectivity information to identify issues in service provider networks that provide connections between the modems of the building management control panels and the service provider networks.

Network data aggregation system and method for building management systems

A system and method for providing account number substitution for dial capture and IP based communicators (panel communicators) is disclosed. The system processes alarm information sent from building management systems such as fire alarm systems and security systems. In the system, control panels of the building management systems are located at one or more premises, and provide raw signals which include the alarm information and account numbers for identifying the control panels. A station receiver installed at a monitoring station provides site account numbers for the account numbers of the control panels. In an embodiment, panel communicators at the premises enable communications between legacy control panels having telephony interfaces and the station receiver. The monitoring station then uses the site account numbers to identify the premises at which each control panel is installed for responding to the alarm information sent from the control panels.

Account number substitution for dial capture and IP based communicators

An alarm system communicator monitors alarm event data output from an alarm panel to a communications path, irrespective of whether the alarm system communicator is in an active or a passive mode. The alarm event data is forwarded to a remote central monitoring station (CMS) over another communications path while the alarm system communicator is operable in the active mode, and not forwarding the alarm event data to the CMS while operable in a passive mode. At least a portion of the alarm event data is forwarded to a secondary monitoring station (SMS), at least while the CMS communications module is in the passive mode. Further, there may be forwarding of at least a portion of the alarm event data to the SMS, irrespective of whether the alarm system communicator is in the active mode or the passive mode.

Alarm system communicator for forwarding alarm system event data

Techniques for a central monitoring station (CMS) of a monitoring system to establish communications with a remote alarm panel more quickly and efficiently are provided. A signal from a remote alarm panel can be received by the CMS. The CMS can identify the remote alarm panel based on information related to the received signal. The CMS can determine if the remote alarm panel is known or unknown based on any prior interaction with the remote alarm panel. The CMS can store information regarding known remote alarm panels from prior interactions. Handshake signals and data formatting information determined from prior interactions with the known remote alarm panel can be stored and used on subsequent calls. Additional operational information related to the remote alarm panel can also be updated after each call to further customize future interactions with the remote alarm panel.

Automatic handshaking to improve call processing and performance

A control panel of an alarm system at a premises stores call-back numbers/addresses and provides these to a monitoring center, as required. In embodiments, the call-back numbers/address may be provided along with the signalling of an alarm condition. In other embodiments, call-back numbers/addresses may be retrieved from the panel at the request of an operator or installer, or periodically. Call-back numbers/address may be stored or updated at the panel by installers or occupants, or automatically.

Alarm system call-back number provision and retrieval

An alarm system includes an alarm panel that signals sensed alarm conditions at a premises to a monitoring server over a packet switched data network. The alarm panel also senses and buffers audio at the premises. In response to a sensed alarm condition, buffered audio, buffered prior to signalling the sensed alarm condition, is transferred to the monitoring station. The alarm panel may further receive live audio from the premises. Data representing live audio and buffered audio may be transferred concurrently, allowing an operator at a monitoring center to listen to audio arising from events before and after an alarm is signalled. The alarm system may further allow real-time communication between the monitoring center and panel.

Audio buffering in two-way voice alarm systems

An alarm monitoring station is capable of establishing a two way communications channel over a network to connect the monitoring station and alarm panels at monitored premises, for real time voice communication between the panels and the monitoring station. The monitoring station is further operable to provide pre-programmed voice messages to the alarm panels based on the sensed alarm condition over the two way communications channel. In this way, occupants at the premises may be notified of the sensed condition before speaking with an operator at the monitoring station.

Growing community of inventors

CA

Derek Carl Smith