Salesforce Com, Inc.

Salesforce, Inc.

Derek Brian Hatchard

Michael Gordon Luff

Jordan Patrick Lutes

Christopher Daniel Newton

Gregory Marc Picot

Chris Myer

Bruce Hamilton

Gregg Lawton

Timothy Frederic Beatty

Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.

Dynamic query response with metadata

Provided are technical solutions for preparing and using a cache of social media post data. In an example, a database of social media posts is queried for matching posts and respective metadata for each matching post. Index item data describing one or more respective attributes of each matching post is gathered. For each of the matching posts, the respective index item data is combined with the respective metadata to form combined data. The matching posts and the combined data for each matching post are stored in the cache of social media post data. The cache can be indexed. The cache index can be subsequently queried to provide, for further analysis, social media data which matches specific attributes.

Explore query caching

Methods and systems are provided for processing social media data. The method includes receiving a request from a user for social media analytics of social media data; sending the social media data to a first analytics provider and a second analytics provider; receiving first analytics data from the first data analytics provider and second analytics data from the second analytics provider; storing the first analytics data and the second analytics data in a database; and presenting the first analytics data and the second analytics data to the user.

Methods and systems for processing social media data

Growing community of inventors

New Maryland, Canada

Derek Brian Hatchard