International Business Machines Corporation

Dennis Gerard Shea

David Frederick Bantz

Steven James Mastrianni

James Randal Moulic

Thomas E Chefalas

Daniel M Gruen

Lorraine M Herger

Ponani S Gopalakrishnan

Nathan J Lee

Leslie S Liu

Marisa S Viveros

Ajay Mohindra

Dimitri Kanevsky

Sara H Basson

Kun Bai

Brent Tzion Hailpern

Frances W West

Lee W Hoevel

Yannick J Thefaine

Kenneth J Perry

A warning system and method include a memory device configured to store one or more condition criteria. A monitoring device is configured to monitor a status of the one or more condition criteria. The monitoring device is triggered by a triggering event related to the status to generate a warning signal responsive to the triggering event. A mobile computing device is configured to communicate with the monitoring device and an external network to receive the warning signal and output a warning message on the external network to one or more designated entities.

Mobile computing device emergency warning system and method

In an exemplary embodiment, a method is disclosed that includes, in an electronic device, forming a hypothesis that a situation exists based on one or more situation definitions and data from one or more sensors accessible by the electronic device. The method includes searching for other electronic devices via one or more network interfaces in the electronic device and establishing a network with one or more other electronic devices found during the searching. The method also includes receiving information from the one or more other electronic devices, the information corresponding to the situation. The method further includes, based at least on the information, modifying the hypothesis that the situation exists. Apparatus and computer readable memory media are also disclosed.

Situation-driven spontaneous networking

A system and method includes sensors configured to measure conditions of a vehicle. A monitoring module is configured to evaluate the conditions input thereto from the sensors. The monitoring module is further configured to determine a state of a mobile device located within the vehicle. Based upon a combination of the conditions of the vehicle and the state of the mobile device, a determination of improper use of the mobile device is made.

Prevention of texting while operating a motor vehicle

A method, system, and article of manufacture are disclosed for transforming a definition of a process for delivering a service. This service process definition is comprised of computer readable code. The method comprises the steps of expressing a given set of assumptions in a computer readable code; and transforming said process definition by using a processing unit to apply said assumptions to said process definition to change the configuration of the process definition. The process definition may be transformed by using factors relating to the specific context in or for which the process definition is executed. Also, the process definition may be transformed by identifying, in a flow diagram for the service process definition, flows to which the assumptions apply, and applying program rewriting techniques to those identified flows.

Dynamic optimization of mobile services

A method, system, and article of manufacture are disclosed for transforming a definition of a process for delivering a service on a specified computing device. This service process definition is comprised of computer readable code. The method comprises the steps of expressing a given set of assumptions in a computer readable code; and transforming the definition by using a processing unit to apply the assumptions to the definition of the process to change the way in which the process operates. The definition of the process may be transformed by using factors relating to the specific context in or for which the definition is executed. Also, the definition may be transformed by identifying, in a flow diagram for the process, flows to which the assumptions apply, and applying program rewriting techniques to those identified flows.

Disclosed is a method, system and computer program for handing over a communication from a first party to a second party. The method comprises the steps of analyzing an audio communication with said first party for quality; and transcribing to text said audio communication with either a speech recognition function or a shadow or a human transcription service, based on said analyzing. The method comprises the further steps of editing the transcribed text; aligning said text with visual information viewed during said audio communication; and sending said transcribed text along with said visual information to said second party. The preferred embodiment of the invention provides a tool that can be used to great effect in the 'Call Handover' scenario.

System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction

A virtual workspace is provided for a user with a number of electronic devices, in which information can be exchanged among the electronic devices through a number of connections between the electronic devices. The virtual workspace is provided by determining where services are located and the type of the services, determining one or more data formats associated with data accessible by one or more of the electronic devices. A portion of the data has a given one of one or more data formats. An electronic device is selected based at least in part on predetermined criteria and the given data format. A route through the connections to the selected electronic device is determined, where the route may comprise a given one or more of the connections. At least the portion of the data associated with the given data format is routed to the selected electronic device. The portion of the data is utilizable for presentation by the selected electronic device when received by the selected electronic device.

Techniques for providing a virtual workspace comprised of a multiplicity of electronic devices

An apparatus, system and method for providing speech recognition assist in call handover are provided. With the apparatus, system and method, spoken utterances of the call taker, not the caller, are captured using speech recognition technology and transcribed. The call taker can use a noise-canceling microphone placed optimally to receive voice input from the call taker. The speech recognition system can be trained to the specific speech patterns of the call taker and the vocabulary of the speech recognition system can be limited to the specific domain of discourse related to the job scope of the call taker. The transcription of the spoken utterances of the call taker may be stored in a record associated with the call. This record, and the corresponding transcription, may be transferred to another call taker upon handover of the call to the other call taker.

Apparatus, system and method for providing speech recognition assist in call handover

An apparatus, system and method for subscription computing using spare resources of subscriber computing platforms are provided. In the apparatus, system, method, computation and storage, intensive tasks of subscription computing are performed with subscriber resources in a peer-to-peer model rather than with centralized resources owned by a service provider. Resources may be allocated on unused workstations, workstations not currently in active use, or on workstations elsewhere in the enterprise or in other subscriber enterprises. Moreover, workstations in the enterprise may be equipped with extra resources for use in providing the subscription computing services of the present invention.

Apparatus, system and method for subscription computing using spare resources of subscriber computing platforms

In a connection arrangement including two or more electronic devices, wherein information can be exchanged among the electronic devices through a plurality of communication links between the electronic devices, at least one of the electronic devices being configurable for communicating with a data source, a method for presenting a multi-channel message originating from the data source, the multi-channel message including a two or more components, includes the steps of allocating each of at least a portion of the components in the multi-channel message to at least one electronic device and, for each allocated component, determining possible communication paths between the data source and the at least one electronic device allocated to the corresponding component. The method further includes the steps of selecting, based at least in part on one or more selection criteria, at least one of the possible communication paths for the allocated components, each of the selected communication paths representing an optimal route between the data source and the at least one electronic device allocated to the corresponding component, and routing each of the allocated components in the multi-channel message according to the selected communication paths for presentation of the allocated components by the corresponding electronic device(s).

Electronic device connection resource management

A method, apparatus, and system for automatically configuring a user's portable device, include a module for inferring a current location of the user, and a module for configuring the portable device based on information contained in a configuration of the current location.

Method and apparatus for providing automatic configuration of a computer system based on its physical location using an electronically read schedule

A software facility for administering and executing connectivity and information management tasks for a portable device, includes a module for selectively adding, deleting, and editing a location object, and a module for selectively initiating a request for a connection, disconnection, and information synchronization, based on the location object. The location object represents all location-specific information for the portable device and includes an information object including information management tasks that must be performed for a specific location for the portable device to connect to a remote network.

Method and apparatus for a centralized facility for administering and performing connectivity and information management tasks for a mobile user

A system for establishing connections between processors in a distributed system of processors connected by a multiple multi-drop network. No wires are needed in addition to those already present in an existing network. In such a network connecting n processors, each processor is connected to all others by n identical multi-drop links. Links are assigned to processors on a one-to-one basis and a processor may transmit messages only on its assigned link. Processors may receive messages on any of these links, thereby enabling a processor to communicate with all others. The advantage of such a network over a single multi-drop link is that there is no contention for a shared link since each processor has a unique transmit line. In addition, no central control means is required for the network, as completely distributed control is utilized.

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Ridgefield, CT, United States of America

Dennis Gerard Shea