Conduent Business Services, LLC

Dennis F Quebe, Jr

Jing Zhou

Michael David Shepherd

Faming Li

Lina Fu

Xuejin Wen

Jinhui Yao

Jian Feng

Ashwin Subramanyam

Ambrish Gupta

Automated systems and methods are provided for processing speech, comprising obtaining a trained machine learning model that has been trained using a cumulative historical data structure corresponding to at least one digitally-encoded speech representation for a plurality of telecommunications interactions conducted by a plurality of agent-side participants, which includes a first data corresponding to a score variable and a second data corresponding to a plurality of driver variables; applying the trained machine learning model: to a subset of data in the cumulative historical data structure that corresponds to a first agent-side participant of the plurality of agent-side participants, to generate a performance classification score and/or a performance direction classification score, to identify an intervention-target agent-side participant from among the plurality of agent-side participants, and to the cumulative historical data structure to identify an intervention training plan; and conducting at least one training session according to the intervention training plan.

System and method for automated processing of digitized speech using machine learning

A method and a non-transitory computer readable medium for generating polygons within a geographic region that satisfy a query are disclosed. For example, the method extracts a plurality of nodes, a plurality of service providers and information associated with the plurality of nodes and the plurality of service providers of the geographic region from a geographic data source, creates a node table based on the information that was extracted, receives the query for one or more nodes having a predefined number of service providers within a travel budget, determines the one or more nodes from the node table that satisfy the query, and generates one or more generate polygons around the one or more nodes that satisfy the query within the geographic region.

Method and system for generating polygons within a geographic region that satisfy a query

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Austin, TX, United States of America

Dennis F Quebe, Jr