Bank of America Corporation

Denise M Marcus

Taylor Farris

Trish Gillis

Napangsiri Wanpen

Patrick Burgess

Apparatus and methods for proactively and preemptively communicating with a user interacting with a software application are provided. The apparatus and methods may include an artificial intelligence/machine learning communication engine monitoring and tracking a user's interactions. The apparatus and methods may include the communication engine determining if the user requires further training, if the interaction is fraudulent, and pre-empting requests for information the user may commence. The apparatus and methods may include the communication engine creating and displaying training materials for the user to complete, revoking access if fraud is present, and proactively providing information before the user requests the information.

Growing community of inventors

Mooresville, NC, United States of America

Denise M Marcus