Google Inc.

Consona Crm Inc.

Denis M Lynch

Andrew William Hogue

Daniel Francis Lieuwen

Gregory A Morris

David Kay

Catherine Wormington

Mark A Angel

Greg Morris

Shafi Mohammed

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for providing geographically relevant search results. In one aspect, a method includes receiving a geotoken for a resource. The geotoken can be a resource token that references a geographic location. A semantic geotoken can be selected using the received geotoken. The semantic geotoken is a standardized representation of the geographic location that includes one or more location-specific terms. The semantic geotoken is stored with a reference to the resource. Neighboring locations for the geographic location are determined. The neighboring locations are within a predetermined distance of the geographic location. Semantic geotokens for the neighboring locations are selected and stored with the reference to the resource. Data specifying the semantic geotokens and the reference to the resource are provided.

Semantic geotokens

In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.

System and method for measuring the quality of information retrieval

Growing community of inventors

San Jose, CA, United States of America

Denis M Lynch