International Business Machines Corporation

Deirdre H Duthil

Ruthie D Lyle

Heidi L Lagares-Greenblatt

Kelly Malone

Sandra K Johnson

Fonda J Daniels

Demethria J Ramseur

A computer-implemented method includes training a cognitive engine to recognize a set of tags in customer data, where the set of tags are associated with one or more early-access programs of one or more products. A first set of customer data associated with a first instance of a first early-access program is submitted to the trained cognitive engine, where the first instance is associated with a customer and a first product. A plurality of data packets associated with the tags are received from the trained cognitive engine, responsive to the first set of customer data. The first instance of the first early-access program is reconciled based at least in part on the plurality of data packets.

Facilitating reconciliation for early-access programs

A system and method for providing customized help to a vehicle user when a vehicle problem is detected. The method includes detecting vehicle data that indicates a condition of a vehicle and obtaining profile data comprising an estimated mechanical skill level of a user. The method further includes providing instructions, based upon the profile data and the vehicle data, to the user for addressing the condition.

Vehicle help system and method

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Atlanta, GA, United States of America

Deirdre H Duthil