Paypal, Inc.

Deepak Raman

Amit Pandey

Vinaykanth Manthena

Harish Nalagandla

Suraj Powar

Ajay Aswal

Jian Wan

There are provided systems and methods for automated generation of conversational workflows for automation chatbots. A service provider, such as an electronic transaction processor for digital transactions, may provide self-service channels for assistance through chatbot and other automated computing processes. In order to facilitate deployment of new automated skills, a conversational workflow generator may be provided to internal users of the service provider that allows for automated construction of conversational workflows. The generator may process input REST endpoints, request and response parameters, and workflow diagram to generate Java classes and code. The generator may then connect to a conversational AI platform using the code, which may generate the conversational workflow through dialog and a dialog tree that is mapped to the workflow diagram. The conversational workflow may then be implemented in a chatbot to provide automated services through conversational dialog.

Automated generation of conversational workflows for automation chatbots

Methods and systems are presented for providing automated online chat assistance in multiple languages. A query in a first language is received via a chat robot from a user device. The query is machine-translated into a second language and transmitted to an artificial intelligence system that includes a dialog tree configured in the second language. The artificial intelligence system determines a response in the second language to the query by locating a node corresponding to an intent based on the query in the dialog tree. The node includes a node ID and response text in the second language. The artificial intelligence system transmits the second-language response including the node ID to the chat robot. The second-language response is intercepted, and first-language response text corresponding to the second-language response text is determined based on the node ID. The second-language response text is then provided to the user device by the chat robot.

Systems and methods for providing multilingual support in an automated online chat system

Growing community of inventors

Santa Clara, CA, United States of America

Deepak Raman