Accenture Global Solutions Limited

Samsung Electronics Co., Ltd.

24/7 Customer, Inc.

Deepak Kumar

Madhura Shivaram

Guruprasad Dasappa

Pallipuram V Kannan

Swati Tata

Gangadharan Kumar

Chung-Sheng Li

Krishna Kummamuru

Abhishek Datta Sharma

Suraj Govind Jadhav

Pratip Samanta

Chetan Narasimha Yadati

Arvind Maheswaran

Kaushal Mody

Mugula Satya Shankar Kameshwar Sharma

Ankit Taparia

Srikrishna Raamadhurai

Kislay Pandey

Mithun Manjnath Nayak

Rishabh Raj

Aishwarya Vitthal Raimule

Shaktiman Dubey

Mohit Loganathan

Srikant Padala

A method and an apparatus for processing audio commands includes receiving an audio command from a user, determining that a proper response to the audio command is unavailable in a first assistant device based on analyzing the audio command, transmitting the audio command to at least one second assistant device, and receiving at least one response to the audio command from the at least one second assistant device.

Method and apparatus for capability-based processing of voice queries in a multi-assistant environment

A narrative response generator receives a user data query specifying variables and data sources from which to extract information desired by a user. The narrative response presents the information desired by the user in a non-textual format such as graphs and a textual format such as one or more paraphrases that are automatically generated by a sentence struct model. The sentence struct model generates context free grammar (CFG) which provides templates for generating word sequences that contain natural language words and placeholders. The placeholders are replaced with values obtained from the user data query for generating grammatically-accurate, complete paraphrases. The narrative response may additionally include information extracted from external data sources.

Automated generation of narrative responses to data queries

A device may receive information associated with an entity. The information may include a first resource and a second resource. The first resource may be associated with a first file type, and the second resource may be associated with a second file type that is different than the first file type. The first resource may be associated with a first source, and the second resource may be associated with a second source that is different than the first source. The device may extract a plurality of attributes associated with the entity based on the information. The device may implement a natural language processing technique to extract the plurality of attributes. The device may associate the plurality of attributes with a plurality of elements based on extracting the plurality of attributes. The device may provide information that identifies the plurality of elements and the plurality of attributes to permit and/or cause an action to be performed.

Identifying attributes associated with an entity using natural language processing

An information request processor analyzes an information request and automatically selects search queries and information sources that are responsive to the information request. Prior reports and portions of browsing history that were generated during the creation of the prior reports are selected based at least on a primary entity included in the information request. The entities extracted from the prior reports using trained Information Extraction (IE) models are mapped to the search terms extracted from the portions of the browsing history in order to identify the successful search queries that provided the information for the prior reports. A report responsive to the information request can be generated either automatically or by receiving user input that validates and rephrases the successful search queries.

Document processing based on proxy logs

Implementations are directed to providing an electronic document, and include receiving text content including a plurality of segments, the text content being received from data sources, determining a set of topics to be included in the electronic document, for each topic in the set of topics, providing a set of contextual words associated with a respective topic, contextual words being determined from a lexical database, each contextual word having a respective frequency, determining a score for each segment and topic pair, the score indicating a relevance of a respective topic to a respective segment, each score being determined based on respective contextual words of the respective topic and frequencies of the respective contextual words, for each topic, providing, by the one or more processors, a summary including at least one segment based on respective score, and providing, to a user device, the electronic document including one or more summaries.

Electronic document generation using data from disparate sources

A company/organization is enabled to optimize sessions from an agent's perspective across multiple channels. Actions may be performed, such as monitoring the journey of a user across a self service application, raising alerts to the agent based on the journey, selecting an appropriate agent to whom a session may be routed, raising alerts for a supervisor, enabling the supervisor to track sessions and intervene if required, enable the agent to run commands from an interaction window, push links to launch applications to supplement the primary interaction through appropriate mechanisms, show appropriate responses to the agent on analyzing the session, and providing shortcut keys for the agent to allow the agent to insert appropriate responses into a chat session. Analysis is provided for the sessions, data is extracted from the sessions, and appropriate forms are populated with the data from the session and with agent information.

Interaction management

A method and apparatus which can reduce the communication time that occurs due to transmission of an encrypted content, when a Digital Rights Management (DRM) agent and a rendering application are implemented in different devices respectively, is provided. A method of obtaining content information in an environment where a DRM agent and a rendering application are separated from each other, includes transmitting, by a consumer electronics (CE) device comprising the rendering application, first N bytes of the content to a portable Digital Rights Management (PDRM) device comprising the DRM agent, and obtaining, by the PDRM device, information about the content by using a cryptographic hash with respect to the first N bytes, and transmitting the obtained information to the CE device.

Method and apparatus for getting content information when DRM agent and rendering application are implemented on separate devices

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Bengaluru, India

Deepak Kumar