Other

North Carolina State University

Convergys Customer Management Group, Inc.

Andcare, Inc.

Esa Biosciences, Inc.

Deborah M Thompson

R Michael Roe

Honghua Zhang

John P O'Daly

Robert W Henkens

Thomas N Stewart

Marek Wojciechowski

Steven E Wegner

Rebecca Sundseth

Najih Naser

Chad Vos

Josh Larrabee

Russell J Linderman

Matthew Vanderherehen

Embodiments of the technology disclosed herein provide an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

Method and apparatus for managing customer data

Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

An electrochemical detection system which specifically detects selected nucleic acid segments is described. The system utilizes biological probes such as nucleic acid or peptide nucleic acid probes which are complementary to and specifically hybridize with selected nucleic acid segments in order to generate a measurable current when an amperometric potential is applied. The electrochemical signal can be quantified.

Electrochemical detection of nucleic acid sequences

The present invention provides non-peptide organic compounds that have a structure analogous to or reminiscent of the TMOF structure and have pesticidal activity. Thus the present invention concerns pesticidal compounds that inhibit digestion in pests by terminating or otherwise blocking synthesis of digestive enzymes by activating a TMOF receptor (collectively referred to herein as &ldquo;pesticidal compounds&rdquo;). The pesticidal compounds and other compounds of the present invention are usefully employed in the control of pests, particularly insect pests such as mosquitoes, which ingest blood.

Pesticidal activity of functionalized alkenes

A heel saving device has a first straight part underlying an accelerator pedal of a vehicle and a second bulbous or circular part that is integral to the first part and which extends out from under the pedal towards the driver. The heel of the driver's shoe rests atop the bulbous second part when the vehicle is being operated, and protects the heel from abrasion by the floorboard. A chemical is added to the bulbous second part to prevent rubbing off of heel coloring, and a double-sided adhesive secures the device into position. In a second embodiment, a first straight part overlies a second straight part and a bulbous first part overlies a bulbous second part that has an adhesive-saving central opening formed in it.

Heel saver

Growing community of inventors

Raleigh, NC, United States of America

Deborah M Thompson