Mitel Corporation

Initlive Inc.

Other

Mitel Networks Corporation

Pika Technologies Inc.

Solink Corporation

Mitel Knowledge Corporation

Deborah L Pinard

Thomas A Gray

Melissa Michele Pinard

Liam Williams

Ronald A Evans

Eliana M Peres

Graham Wilson

Kim D Letkeman

Michael C Rehder

Harold Sit

Andrezj Paliga

David Glick

Michael Matta

Edward N Bijman

Helen St Amour

Eliana M O Peres

Scott Bamford

Vishwanath K Raju

Mark J Price

Anthony Niro

Ken Henderson

William Lim

Helene Saint Amour

Eliana Mo Peres

A system is provided for implementing, managing or running a communication or workflow management system having multiple role agents representing roles, person agents representing users and device agents representing devices. The system combines a plurality of the role agents and their associated person agents and device agents into at least one mission, links the role agents to the person agents with a policy chain, and links the person agents to the device agents with a policy chain within a mission. Selected communications may be linked to at least one of the missions with a policy chain, such as a policy chain that links selected communications to at least one of the role agents in a mission.

Communication system facilitating a contextual environment for a user filling various role agents

A video analytics system includes a first database for storing searchable time-stamped transactional data indicative of activity within a monitored system, a second database for storing time-stamped video metadata, wherein the time-stamped video metadata comprises searchable attributes associated with a raw video data stream; and a rule-based correlation server for comparing the time-stamped transactional data with the time-stamped video metadata to identify correlation events indicating potential activity of interest. An output subsystem reports the correlation events from the correlation engine. The analytics system is useful for detecting fraud in ATM transactions by comparing the transactional data, for example, the presence of a transaction, with video metadata, for example, indicating whether a transaction occurs when a person is present, for how long the person is there.

Video analytics system

Supervisors, managers, enterprises, organizers, etc. must ensure appropriate staffing by employees and/or volunteers to achieve their goals for each event, activity etc. at each location. However, unplanned absent individuals impact this ability and can absorb significant time and effort to overcome by re-allocating existing present individuals or seeking replacements at short or even no notice. Accordingly, each individual addressing this seeks the ability to establish communications to individuals or group of individuals rapidly, with low complexity and management overhead, knowing that those identified meet their requirements without searching/reviewing personnel profiles etc. Further, such individuals seek the ability to dynamically view and address problems within their domain of responsibility irrespective of where they are in relation to the event etc. Such issues can be addressed through the methods and systems according to the invention.

Methods and systems of managing individuals

A method and/or system is disclosed allowing a user to quickly and easily obtain information on the location of another user or group of users. Such location information, may for example, be provided for quickly finding the whereabouts of friends, volunteers, employees, event attendees, etc. The system is comprised of a user application and a user connection server which utilizes push notification services. Accordingly, embodiments allow a user to ask, for example with a single button press/user selection, for the location of other users. In response to the request, the user can, for example with a single button press/user selection, choose to respond to the user. The requesting user then sees the location of the other user.

System for quickly finding the whereabouts of friends

Walkie-talkies are a common means of coordinating activities at events but must be handed out, transferred as shifts and personnel in roles change, and collected. Further, walkie-talkies have a set range and the bigger the range the more expensive the walkie-talkie. Accordingly, it would be beneficial to provide individuals, enterprises, organizers, etc. with the ability to establish communications to individuals or group of individuals rapidly, with low complexity and management overhead, exploiting walkie-talkie style communications upon mobile devices connected to wireless networks over varying geographical areas without requiring distribution of walkie-talkies etc. as the mobile device is the user's own smartphone or cellphone. Further, it would be beneficial for such communications to be managed through a software application such that the user's virtual walkie-talkie automatically assigns channels etc. based upon the user's role, the event, their location etc.

Methods and systems for walkie-talkie communications

A communications system comprising includes a network and a plurality of applications connected to the network. Each of the applications handles a different type of communication and stores information concerning incoming communications directed to users of the communications system. At least one computer is connected to the network and receives incoming communications information from selected applications. The at least one computer includes a display and a processor executing a view application. The view application processes the incoming communications information and generates a three-dimensional representation thereof for presentation on the display.

3D view of incoming communications

A data driven communication system has three layers consisting of destination, people or network nodes, and devices. Software agents represent the entities of these layers and relationships between agents are defined by policies or chains of policies. These relationships are used to determine communication paths within the system as well as features associated with a particular communication. A database representation of the objects (agents and policies) is used to configure the system and receive updates to the system by an administrator. A graphical user interface can be used to enter data into the database and facilitates an intuitive understanding of the nature of the relationships involved.

Data driven communication system

A method of establishing a process agent comprising storing a library of first software programs representing system resources, storing a second software program representing a corresponding service agent which includes pointers to associated ones of the first software programs which are represented by the service agent, storing a software program for invoking a general process, including the steps of: requesting a usage right for functional services represented by the service agent required by the general process, sending pointers to system resources required for the general process from the service agent to the software program for operating the general process, and storing the pointers sent from the service agent in association with the software program for operating the general process, and executing the software program for operating the general process using the system resources identified by the stored pointers.

Transfer of basic knowledge to agents

A communication system includes a plurality of desktop controller agents receiving goal commands and invoking a process to achieve the goals. A plurality of resource agents each in communication with an associate device receives and stores goals from a desktop controller agent and operates the associated device in response to goals received from the desktop controller agent. A network interconnects all of the agents and carries goals between the agents. Communications folders for the user agents are maintained and include a log of communications made using devices associated with a respective desktop controller agent. Attachments can be selected to accompany communications made using the devices.

Handling different communications types by using agents to implement communication goal commands

In a communication system wherein a communication connection is established between a communication apparatus of a first subscriber and a communication apparatus of a second subscriber, a method of terminating the communication connection by a subscriber placed on hold comprises the steps of displaying to the on hold subscriber a prompt to leave a message; in response to selection of the prompt, recording the message left by the on hold subscriber; transmitting the message to the other subscriber; terminating the communication connection; and providing a visual indication to the other subscriber that the communication connection has been terminated by the on hold subscriber and that the on hold subscriber has sent a message. A method of signifying one of the subscriber's desire to return to a communication connection when the communication connection has been placed on hold is also provided.

Call on-hold improvements

A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.

Organization chart based call information routing

A method of operating a communication switching system in conjunction with a PBX comprising: storing at the PBX equipment station identifiers in association with directory numbers, storing at the switching system the station identifiers in conjunction with the directory numbers and a PBX identifier, in the event of a station connected to the PBX going offhook, looking up at the PBX a station identifier associated with a directory number assigned to the offhook station, transmitting the looked up station identifier to the switching system, and upon receiving the transmitted station identifier at the switching system, looking up the corresponding directory number, and changing characteristics of a line between the switching system and the PBX over which communication is to take place, to suit predetermined characteristics based on the corresponding directory number.

Method of providing centrex type operation using a PBX and a central

A method of indicating to a user of a terminal which includes a display, of the occurrence of a function which can be implemented on the terminal, comprising displaying a cursor on the display which cursor is moveable by the user and which has a form and position on the display which is related to a program currently being used by the user and which is unrelated to the function, and changing the form of the moveable cursor at the position to one which relates to the function upon occurrence of the function.

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Kanata, Canada

Deborah L Pinard