Avaya Inc.

Deborah Hill

Joylee E Kohler

Rodney Allen Thomson

Katherine Anthony Sobus

Sarah Hildebrandt Kiefhaber

Paul Roller Michaelis

Christopher Reon Gentle

Neil Hepworth

Andrew W Lang

Colin Blair

Kevin Chan

David Weiss

Dennis Episkopos

Henry R Paddock

Howell Stephen Yee

J Jenny Li

Katherine A Sobus

A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.

Premises enabled mobile kiosk, using customers' mobile communication device

The present invention provides methods, devices, and systems for creating an ad-hoc conference station from speakers on a plurality of mobile communication devices. The ad-hoc conference station can cancel the echo of any incoming audio for all of the communication devices. This feature may be achieved by employing a master/slave configuration for the communication devices within a common area.

System and method of synchronizing multiple microphone and speaker-equipped devices to create a conferenced area network

The present invention is directed to automatically analyzing software systems for identifying faults or bugs and/or detection of malicious code. In various embodiments, the present invention measures code coverage for high priority invocable program elements, uses a relaxed coverage estimation technique that, instead of guaranteeing which code units will be executed, guarantees that at least a certain number of code units will be executed, determines and solves constraints in code to identify infeasible paths containing one or more selected nodes, determines, for a composite data type, a range of values for each of at least two non-composite data fields, and/or translates, prior to code analysis complex code into simpler code having fewer operators.

Handling loops in programs and examining feasible software behavior for detecting malicious code

Multi-service request within a contact center

Growing community of inventors

Broomfield, CO, United States of America

Deborah Hill