Sap Ag

The Directv Group, Inc.

Other

Deborah Elizabeth Rodgers

Mark D Goodwin

Janaki P Kumar

Barret Lippey

Raymond O England

Hermann Lueckhoff

Dietrich Mayer-Ullmann

Theo Held

Peter Conrad

Adam Korman

Vivek Bhanuprakash

Michael Kuehn

Vyacheslav Gomov

Laura J Schroeder

Octavian N Iancu

Armando Chavez

Lewis W B Charnock

Vidya Chadaga

Johnnie Wilkenschildt

Joaquin Garcia Fink

Susanne Zeller

A method and system for displaying identifiers for one or more series of recordable events is described. A system, such as the system of a digital video recorder, may receive a set of recordable events data, such as a listing of all television shows to be broadcast over a two-week period. The system analyzes the set of recordable events data for determining one or more sets of recordable events, where each set includes recordable events having the same title. The system analyzes each set of recordable events to determine sub-sets of recordable events based on relationships between the recordable events of each sub-set. The system displays an identifier for each sub-set of a given set of recordable events when the given set of recordable events is selected for display. A user may select to record a sub-set of recordable events by selecting the identifier that represents the sub-set.

Method and system for displaying a series of recordable events

One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.

Accessing previously viewed windows

An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.

User interface persistent context area

Among other things, light that carries information about cooking is directed in a first direction towards a redirection element and, at the redirection element, the light is redirected to be visible to a person cooking.

Displaying cooking-related information

Various implementations of the present invention provide systems and methods for customized scripting. One implementation provides for a visual display of a script to a user. The user makes use of the script in communicating with a specified person during a session. A computing system receives information relating to a specific session being conducted with the specified person. The computing system then processes the received information to generate output information that specifies a display of a customized script. The customized script contains a standard script determined by the specific session being conducted and information particular to the specified person. The output information is then received at a display device, and a display is generated thereon of the customized script for use by the user during the specific session with the specified person.

Customized scripting

Growing community of inventors

Framingham, MA, United States of America

Deborah Elizabeth Rodgers