Live Nation Entertainment, Incorporated

Debbie Hsu

John Carnahan

Gary Yu

Hong Zhou

Jonathan Philpott

Dennis A Denker

Raymond Yung-Chien Lew

Suzanne Lai

Michael Horowitz

Bradford J Bensen

Vasanth Kumar

Robert McEwen

Victoria Chung

Laura Hunter

Methods and systems disclosed herein relate generally to evaluating resource loads to determine when to transform queues and to specific techniques for transforming at least part of queues so as to correspond to alternative resources.

Triggered queue transformation

A method for transmitting ticket information to user devices based on interactions of the user devices with a ticket system, is disclosed. The method involves identifying interactions of a first user device and a second user device with the ticket system within a predefined time period. The interactions are associated with ticket requests for a resource. Interaction scores are generated and updated based on the number of interactions. Upon interaction with the first user device, a first interface containing first ticket information is transmitted within the predefined time period, determined by the first interaction score. Simultaneously, in response to the second user device interaction, a second interface with second ticket information is transmitted, determined by the second interaction score. Notably, the second ticket information includes a second quantity of available tickets for the resource, which is lesser than a first quantity in the first ticket information.

Access control by changing a ticketing interface

Systems and methods for facilitating shared access-right evaluation using linked communication channels are provided. A first communication can be received over a first communication link from a first user device, and a second communication can be received over a second communication link from a second user device. The first and second communications can include requests for the assignment of access rights. Map data can be generated and transmitted to each of the first and second user devices. Each user device can display a visual representation of access-right data. Further, a communication session can be facilitated between the first user device and the second user device. The communication session can be presented on the visual representation for each user device so that the first user and the second user can collaboratively evaluate access rights.

Establishing communication links using routing protocols

Embodiments relate to processing a request from a user device for access rights for a resource. An access management system can send a request to query a (e.g., cached or authoritative) data store for available access rights. The query may include an exact-match or fuzzy query. A set of access-right results responsive to the query can be identified. The system may transmit a communication to the user device that identifies the set, or a subset thereof. Upon receiving a selection of a result, the system can facilitate assigning access rights corresponding to the identified result to the user. In some instances, a level of precision at which a characteristic of an access-right result is identified and/or whether or how access rights are held depends on a request load.

Dynamic filtering and precision alteration of query responses responsive to request load

A system and method for scheduling tasks associated with changing a personality of a ticketing interface. One or more processors generate interaction scores for each of the plurality of user devices based on receiving interactions between the ticketing engine and a plurality of user devices. The system further generate interaction patterns for each of the plurality of user devices that include a relation between the interaction scores generated for each of the plurality of user devices with the interactions from the plurality of user devices. The system further classify each of the plurality of user devices based on the generated interaction patterns to identify whether a user device from the plurality of user devices is a fraudulent or a non-fraudulent user device and modify interface of the ticketing engine based on the classification of each of the plurality of user devices.

Enhanced task scheduling for data access control using queue protocols changing a personality of a ticketing interface

A system and method for scheduling tasks associated with controlling access to databases. The system and method relate to scheduling tasks for data requesting systems that satisfy particular conditions. For example, data requesting systems that satisfy the conditions may have associated tasks stored in a queue during a first processing phase. Data requesting systems that do not satisfy the conditions may have associated tasks inhibited from being stored in the queue during the first processing phase, but these tasks may be stored in the queue during a later second processing phase. Tasks stored in the queue during the first processing phase may be processed before tasks stored in the queue during the second processing phase. For example, the tasks may correspond to accessing a database for querying data representing access rights to a resource.

Growing community of inventors

Los Angeles, CA, United States of America

Debbie Hsu