Amdocs Software Systems Limited

Amdocs Development Limited

Debabrata Patro

Menachem Domb

Anshoo Gaur

Omer Shani

Yishay Levanoni

Gerald W Mickelson

Yael Angel

As described herein, a system, method, and computer program are provided for using artificial intelligence for online charging. A request for use of a network service by an entity is identified. Account allowances/balances to which the requested use of the network service can be charged are determined. Insights generated by an artificial intelligence system are accessed, where the insights predict future use of the network service (e.g. that will be charged to each account allowance/balance). A quota size to be requested in association with a select account allowance/balance is determined, based on the request for the use of the network service and the insights. A reservation request to reserve the quota size from the select account allowance/balance is generated. The use of the network service is authorized, when the quota size is reserved from the select account allowance/balance for the use of the network service.

System, method, and computer program for using artificial intelligence for online charging

As described herein, an automated call distribution system, method, and computer program are provided that use multi-skill based routing. An opportunity to make customer service-related contact with a customer is detected. A plurality of skills required to handle the customer service-related contact is determined, where each required skill is defined as a skill type and one or more corresponding skill values. A plurality of skills of each customer service agent among one or more available customer service agents is determined. The customer service-related contact is managed based on the plurality of skills required to handle the customer service-related contact and the plurality of skills of each customer service agent among the one or more available customer service agents.

Automatic call distribution system, method, and computer program having multi-skill based routing

A system, method, and computer program product are provided for implementing rating, charging and policy control of multipath communication services. In operation, a system receives a first communication from at least one first network element associated with at least one communication network. The system receives a second communication from at least one second network element associated with the at least one communication network. The system identifies information in the at least one first communication and/or the at least one second communication associated with a plurality of sub-flows being utilized in association with the communication. The system correlates the information in the at least one first communication and the at least one second communication associated with the plurality of sub-flows. Moreover, the system implements rating, charging, and policy control for a single connection instead of treating each sub-flow as an independent connection.

System, method, and computer program for implementing rating, charging and policy control of multipath communication services

A system, method, and computer program product are provided for rating network transmissions based on user requested data. In use, a transmission of data over a network is identified, where the data includes user requested data and additional data. Additionally, a size of the user requested data is determined. Furthermore, the transmission of the user requested data is rated based on the size of the user requested data. The transmission of additional data may be charged to third parties such as advertisers.

System, method, and computer program for rating network transmissions based on user requested data

A system, method, and computer program product are provided for transmitting network communications at a point in time automatically determined based on communication rates. In use, a communication to be transmitted over a network is identified, utilizing a device. Additionally, a point in time at which to transmit the communication over the network is automatically determined by the device, utilizing at least one rate for the communication. Further, transmission of the communication over the network is initiated at the determined point in time, utilizing the device.

System, method, and computer program for transmitting network communications at a point in time automatically determined based on communication rates

A system, method, and computer program product are provided for sending a missed call notification to a receiver based on an instruction from a caller. In use, an instruction is received from a caller to send a missed call notification to a receiver. Additionally, at least one parameter associated with the instruction is identified. Further, the missed call notification is generated utilizing the at least one parameter. Moreover, the missed call notification is sent to the receiver.

System, method, and computer program for sending a missed call notification to a receiver based on an instruction from a caller

A system, method, and computer program product are provided for determining at least one recommended device from a plurality of devices for initiating a phone call based on a determined call rate. In operation, information associated with an attempted phone call is received. Additionally, a call rate for a plurality of devices capable of initiating the attempted phone call and/or at least one recommended long distance and/or international carriers are determined. Furthermore, at least one recommended device of the plurality of devices for initiating the phone call and/or at least one recommended long distance and/or international carrier is determined based, at least in part, on the determined call rate. The phone call is initiated utilizing one of the at least one recommend device and/or utilizing one of the at least one recommended long distance and/or international carrier.

System, method, and computer program product for determining a recommended device from a plurality of devices for initiating a phone call

A system, method, and computer program product are provided for identifying an optimized rating scheme. In use, a first rate calculated for an event utilizing a first predefined rating scheme is received. Additionally, at least one second rate for the event is calculated, utilizing at least one second predefined rating scheme. Further, an optimized rating scheme is identified by comparing the first rate and the at least one second rate.

System, method, and computer program product for identifying an optimized rating scheme

A system, method, and computer program product are provided for dynamically altering a rating based on network conditions. In operation, at least one aspect of a condition of a network is identified. Furthermore, a rating in association with an event is dynamically altered, based on the at least one aspect of the condition of the network.

System, method, and computer program for dynamically altering a rating based on network conditions

A system, method, and computer program product are provided for re-rating events, in use, a plurality of events associated with at least one customer is rated. Additionally, at least one of the events associated with the customer(s) is re-rated, in parallel with the rating.

System, method, and computer program product for rating and re-rating events

A system, method and computer program product are included for governing a telecommunication network utilizing subscriber selected policies. A predetermined number of policies governing at least one aspect of a usage of a telecommunication network by subscribers are defined. In use, a selection of at least one of the policies is received from at least one subscriber. Furthermore, the at least one aspect of the usage of the telecommunication network by the at least one subscriber is governed based on the selection.

System, method and computer program product for subscriber-specific policies

A rating system, method, and computer program product are provided. In use, a phone call is identified between a caller and a receiver. An offer associated with the receiver is then determined. Thus, the phone call is rated based, at least in part, on the offer associated with the receiver.

System, method, and computer program product for rating based on a receiver offer

A rating system, method and computer program product are provided. A message is identified, after which it is determined whether the message is concatenated. The message is then rated based on the determination.

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Pune, India

Debabrata Patro