Foneweb, Inc.

Dean Whitlock

Vinod K Bhardwaj

Scott England

A message transmission system accepts a telephone call from a user who wishes to send an e-mail message, send an SMS message, perform an Internet query or retrieve his or her electronic mail. The voice call is transcribed and the message is sent, or the question in the voice call is transcribed and answered by an agent. Any number of agents connect to a central site over an Internet connection and transcribe messages or answer queries in an assembly line like fashion. In addition, a Web query delivery system accepts a query or statement from a user; the query is transcribed, classified, and then broadcast over any medium to any number of experts or web sites that desire to answer the particular type of query received. The entire query is delivered to an expert or web site who provides a full answer to the user.

Message transcription, voice query and query delivery system

A speech-to-text conversion module uses a central database of user speech profiles to convert speech to text. Incoming audio information is fragmented into numerous audio fragments based upon detecting silence. The audio information is also converted to numerous text files by any number of speech engines. Each text file is then fragmented into numerous text fragments based upon the boundaries established during the audio fragmentation. Each set of text fragments from the different speech engines corresponding to a single audio fragments is then compared. The best approximation of the audio fragment is produced from the set of text fragments; a hybrid may be produced. If no agreement is reached, the audio fragment and set the text fragments are sent to human agents who verify and edit to produce a final edited text fragment that best corresponds to the audio fragment. Fragmentation that produces overlapping audio fragments requires splicing of the final text fragments to produce the output text file.

Precision speech to text conversion

A speech service, including a speech-to-text engine and a text-to-speech engine, creates and maintains user profiles at a central location accessible over the Internet. A user connects to a software application over a mobile telephone and delivers a voice command. The speech service transcribes the voice command into a text command for the software application. The software application performs a service desired by the user and delivers a text result to the speech service that is converted into a speech result that is delivered to the user. A user speaks to a hardware device to perform a function. The hardware device sends the speech to the speech service over the Internet that transcribes the speech into a text command that is sent over the Internet to a device service provider. The device service provider maps the text command into a device command that is then sent back over the Internet to the hardware device to perform the function. A remote hardware device can be controlled using the software application.

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Bristol, TN, United States of America

Dean Whitlock