AT&T Intellectual Property I, LP

At+t Corp.

Dawn L Dutton

Mazin G Rahim

Giuseppe Riccardi

Narendra Kumar Gupta

Giuseppe Di Fabbrizio

Juergen Schroeter

Barbara B Hollister

Robert Elias Schapire

Shrikanth Sambasivan Narayanan

Ilija Zeljkovic

A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions.

Method of handling frequently asked questions in a natural language dialog service

A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer the frequently asked question.

Voice-enabled dialog system

A method and apparatus for defining an interface for a system using voice commands to connect a first user to a second user over a network. The interface receives a request to define the interface for a particular user. The interface receives a first information item, and searches at least one database for a second information item indexed by the first information item. Another search is performed for a third information item indexed by the second information item. This process is continued until the interface has gathered sufficient information items to construct a natural language grammar for use by the interface. The interface uses the natural language grammar to parse commands given by the user for future communications connections.

Interface for a voice-activated connection system

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West Long Branch, NJ, United States of America

Dawn L Dutton