International Business Machines Corporation

David William Cole

Tedrick Neal Northway

Paul David Peterson

Chris Edward Terry

Stephen William Nekolaichuk

Mark Andrew Benny

Robert Nawratil

Otto Vaughn Kitchens

Alan Paul Pickersgill

The present invention provides a method, apparatus, and computer program product for implementing a business systems management solution for end-to-end event management. The present invention realizes a number of business systems management functionalities, including defining event databases and means for event monitoring and correlating a customer's business functions by using an enterprise view focused on a system of applications, operating systems, connections, and physical components. Together these components make up a business system as defined by the customer. As such, a business system can cross technology platforms, physical space, and comprise multiple applications, or a business system could be limited to a single platform, location, and application. Components that comprise the business system and enterprise-level event management structure are defined, created, and modified to align the Information Technology with the business system's processes and to aid in the management of the information technology with respect to the business system.

Business systems management solution for end-to-end event management using business system operational constraints

An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer's information technology infrastructure to determine which of the building blocks of the model are to be used for the customer's information technology operation. A technical delivery framework is then established specific to a customer.

Computer program product and system for delivering a technical framework

Method for delivering a technical framework

A method for integrating the IT components which support a business process into a single end-to-end management platform is provided. The method comprises decomposing a business process into a set of enabling applications and then documenting the technology elements and support organizations which are necessary to execute those enabling applications. The required monitors for the business process enabling technology can be deployed which will allow the mapping of technology problems to business problem and the development of correlation rules. This information is then used to develop an end-to-end business process event management (or other system management disciplines such as performance management) platform, which can be integrated into any preexisting event management process. In one embodiment of the present invention, the event management platform can be constructed between several business entities.

Business systems management: realizing end-to-end enterprise systems management solution

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Austin, TX, United States of America

David William Cole